Service Manager Jobs in Aurora, CO
A Service Manager in the hospitality industry is responsible for overseeing all aspects of customer service, ensuring that the organization provides the highest levels of hospitality and service to its customers. They coordinate all activities pertaining to guest services, including reservation, reception, room service, and customer complaints. Their key role involves designing and implementing procedures, training staff, addressing customer queries, and ensuring customer satisfaction. They also monitor day-to-day operations and report on the effectiveness of strategies and initiatives.
Important skills for a Service Manager include excellent communication and interpersonal skills, leadership, problem-solving abilities, multitasking, and a keen eye for detail. They should also have a deep understanding of customer service techniques and principles and a customer-oriented mindset. A solid understanding of management principles, familiarity with industry's latest trends, and knowledge of quality assurance principles are crucial. There are no specific certifications required for this role, but a Bachelor's degree in Hospitality Management or a related field is usually preferred. Prior experience in a managerial or supervisory role in the hospitality industry is often required. They may have held roles such as Front Desk Supervisor, Guest Service Manager, or Assistant Hotel Manager before stepping into a Service Manager role.
- Denver, CO (2 miles from Aurora, CO)
- 3 days ago
- Denver, CO (2 miles from Aurora, CO)
- 3 days ago
Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity Make Lives Better Including Your Own. If you want to work in an environment where you can become your...
- Denver, CO (2 miles from Aurora, CO)
- 8 days ago
- Denver, CO (2 miles from Aurora, CO)
- 8 days ago
Services Manager Pay Range: $60,000 - $65,000 annually Job Summary: The Convention Services Manager is responsible for achieving assigned event revenue and satisfaction goals by effectively servicing...
quality and consistency Reviews all deliveries for quality, proper amounts and pricing Ensures communication and teamwork between kitchen staff and servers Inspects dining room presentation to ensure...
BMW Service Drive Concierge Manager
- Highlands Ranch, CO (14 miles from Aurora, CO)
- 20 days ago
- Highlands Ranch, CO (14 miles from Aurora, CO)
- 20 days ago
Location: 1190 Plum Valley Lane, Highlands Ranch, CO 80129 Work Schedule: Monday through Saturday with one day off during the week (closed on Sunday) Pay Type: Salary + Bonus Pay Range: $60,000 -...
Demographic Data for Aurora, CO
Moving to Aurora, CO? Find some basic demographic data about Aurora, CO below.
Service Manager Online Courses and Training Opportunities
Salary for Service Manager Jobs in Aurora, CO
Required or preferred licenses and certifications for Service Manager positions.
Highest Education Level
Service Managers in Aurora, CO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Service Manager position
- Wellness
- Portion Control
- Wellness Programs
- Food Cost Management
- Food Quality
- Front of House
- Guest Relations
- Banquet Catering
- Hotel Operations
- Hotel Sales
- Catering Sales
- Food and Beverage Management
- Menu Planning
- Hotel Management
- Scratch Cooking
- Menu Development
- Aloha POS
- Hospitality Management
- Delphi
- Catering
- Labor Management
- Food Service Management
- Meeting Planning
- Food Handling
- Cost Management
- Sanitation
- Hazard Analysis & Critical Control Point
- Directing
- Nutrition
- Cooking
- Customer Satisfaction
- Reimbursement
- Referrals
- Staffing
- Purchasing
- Interviewing
- Operations Management
- Payroll
- Accounting
- Driving
- Presentation
- Events
- Employee Development
- Budgets
- Coaching
- Inventory Management
- Policy Development
- Regulations
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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