Reservation Manager Jobs in Framingham, MA
A Reservation Manager, in the hospitality industry, is responsible for ensuring the smooth and efficient operations in the reservations department of a hotel or hospitality establishment. They manage bookings, implement reservation procedures, and oversee all reservation staff to ensure customer satisfaction. The responsibilities of a Reservation Manager also include forecasting and reporting on booking trends, managing special requests and group bookings, and coordinating with other departments to ensure a seamless guest experience. They play a crucial role in revenue management, inventory control, and room assignment strategies.
The key skills for a Reservation Manager include excellent customer service skills, strong leadership and team management abilities, proficiency in reservation software, good analytical and problem-solving skills, and a sound understanding of the hospitality industry. Certifications in Hospitality Management and proficiency in hotel management software like Opera or Fidelio are highly desirable. Prior to becoming a Reservation Manager, one might hold roles such as Reservation Agent, Front Office Agent, or Assistant Reservation Manager, where they would gain experience in customer service, reservation procedures, and team management in a hospitality setting.
- Four Seasons Hotels Ltd.
- Boston, MA (19 miles from Framingham, MA)
- 11 days ago
- Boston, MA (19 miles from Framingham, MA)
- 11 days ago
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be...
In Person- Highgate Hotels
- Boston, MA (19 miles from Framingham, MA)
- 23 days ago
- Boston, MA (19 miles from Framingham, MA)
- 23 days ago
With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands....
In Person- The Langham Boston
- Boston, MA (19 miles from Framingham, MA)
- 30+ days ago
- Boston, MA (19 miles from Framingham, MA)
- 30+ days ago
Reservations Manager The Langham Boston - 4.0 Boston, MA Job Details Full-time $85,000 - $90,000 a year 1 day ago Benefits Health insurance Tuition reimbursement 401(k) matching Referral program Qualifications...
In Person- Mass Convention CenterAuthority
- Boston, MA (19 miles from Framingham, MA)
- 30+ days ago
- Boston, MA (19 miles from Framingham, MA)
- 30+ days ago
SUMMARY: About the Massachusetts Convention Center Authority (MCCA) The Massachusetts Convention Center Authority (MCCA) owns and oversees the operations of various facilities such as the Thomas...
HybridDemographic Data for Framingham, MA
Moving to Framingham, MA? Find some basic demographic data about Framingham, MA below.
Reservation Manager Online Courses and Training Opportunities
Salary for Reservation Manager Jobs in Framingham, MA
Highest Education Level
Reservation Managers in Framingham, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Reservation Manager position
- Guest Relations
- Hotel Operations
- Guest Service
- Hospitality Management
- Delphi
- Catering
- Front Office
- Property Management
- Complaint Resolution
- Cash Management
- Housekeeping
- Team Leading
- Budget Forecasting
- Sales & Marketing
- Business Administration
- Forecasting
- Distribution
- Strategy Development
- Payroll
- Negotiation
- Team Management
- Coaching
- Listening
- Events
- High School Diploma
- Driving
- Microsoft Outlook
- Friendliness
- Inventory Management
- Budgets
- English
- Policy Development
- Reporting
- Filing
- Data Entry
- Telephone Skills
- Education Experience
- Multitasking
- Microsoft PowerPoint
- Flexibility
- Sales
- Microsoft Excel
- Scheduling
- Staff Supervision
- Computer Skills
- Problem Solving
- Customer Service
- Time Management
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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