Front Office Manager Jobs in Ohio
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
- Buffalo Lodging Associates
- Solon, OH
- 22 hours ago
- Solon, OH
- 22 hours ago
Responsibilities include: Assists in overseeing guest services and front office operations; ensuring superior service is a priority....
In PersonOverview Join our team as a Front Office Manager and make a difference in our guests' experiences!...
In PersonWelcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work...
In PersonThe Marriott at the University of Dayton is seeking just the right person to join our team as a Front Desk Supervisor!! $16.00 to $19.20 /hour Working at the front desk means you are at the hub of...
In Personservice side of the front desk experience Serves as a liaison between Front Office, Valet, and Guest Services teams to create a cohesive and elevated arrival and departure experience Supervises Guest...
In PersonAssists with training guest service team members....
In PersonAbout the Position: As the Guest Service Manager, you are taking the lead in directing team members, curating the guest experience, onboarding of new team members, and other operational processes that...
In PersonFront Desk Supervisor at the Marriott Cincinnati Northeast
- Columbia Sussex Management LLC
- Mason, OH
- 8 days ago
- Mason, OH
- 8 days ago
service....
In Personservice standards Train team members and respond to any problems in a quick manner Fill in, as necessary, at the front desk Requested Capabilities: Prior experience preferred Personable, engaging and...
In PersonFront Desk Supervisor - Hotel Cleveland Autograph Collection
- Coury Hospitality
- Cleveland, OH
- 15 days ago
- Cleveland, OH
- 15 days ago
DEPARTMENT: Front Office REPORTS TO: Front Office Manager; Director of Front Office STATUS : Non-Exempt RESPONSIBILITIES: Must have a true desire to satisfy the needs and desires of our guests and others...
In PersonWaterpark Front Desk Supervisor
- Kalahari Resorts & Conventions
- Sandusky, OH
- 17 days ago
- Sandusky, OH
- 17 days ago
The supervisor will oversee the waterpark front desk daily operations and team to achieve objectives in sales, employee retention, beyond expectations guest service and satisfaction, cleanliness, and...
In PersonService Attendants Supervise and motivate staff to ensure that proper guest service is the number one priority Coordinate the training of new employees and the on-going training of Guest Service Attendants...
In Person Part TimeAs a Front Desk Supervisor at Concord Hospitality, you will lead the front desk team in delivering exceptional guest service while maintaining brand and Concord standards....
In PersonWant to learn more about The Scion Group? Check out our website. We're hiring immediately! We are interested in every qualified candidate who is eligible to work in the United States. However, we...
In PersonGuest Service Supervisor - Short North luxury
- Highgate Hotels
- Columbus, OH
- 30+ days ago
- Columbus, OH
- 30+ days ago
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations....
In PersonDemographic Data for Ohio
Moving to Ohio? Find some basic demographic data about Ohio below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Ohio
Highest Education Level
Front Office Managers in Ohio offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Sage Peachtree
- Private Branch Exchange
- Front of House
- Labor Cost Management
- Guest Relations
- Hotel Operations
- Housekeeping Management
- Quality of Service
- Guest Service
- Group Sales
- Food and Beverage Management
- Hospitality Management
- Hotel Management
- Labor Management
- Front Office
- Property Management
- Complaint Resolution
- Point-of-Sale System
- Problem Resolution
- Housekeeping
- Staffing
- Cash Handling
- Reimbursement
- Inbound/Outbound Calling
- Payroll
- Interviewing
- Retail
- Accounting
- Auditing
- Coaching
- Events
- High School Diploma
- Friendliness
- Inventory Management
- Mentoring
- Budgets
- Employee Development
- English
- Policy Development
- Telephone Skills
- Education Experience
- Multitasking
- Sales
- Regulations
- Scheduling
- Staff Supervision
- Microsoft Office
- Teamwork
- Computer Skills
- Problem Solving
- Customer Service
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Front Office Manager Related Career Advice Articles
Think You Want to Be a Restaurant Manager? Read This First.
Considering a career in restaurant management? Read iHireHospitality’s primer and learn about a restaurant manager’s daily duties and responsibilities.
Read article »
9 Cities With Exciting Hospitality Management Jobs
Check out our guide to some of the best locations in the US for hotel management jobs, restaurant management jobs, and other hospitality careers.
Read article »