Front Office Manager Jobs in Ohio
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
The Front Office Manager will be responsible for the day-to-day operations of the front office guest services team, PBX....
The Guest Service Supervisor is a leader for the hotels front desk and guest services team....
As part of Drury Hotels Operations Leadership team, you will: Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service Train, develop, and...
Specific qualifications for the role include: • 1 to 3 years related experience in guest services, front desk or related professional area • Associate's degree (A....
As part of Drury Hotels Operations Leadership team, you will: Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service Train, develop, and...
Assists with training guest service team members....
Hotel Ardent, Tapestry Collection by Hilton 137 N. Main Street Dayton, OH 45402 118 Room Hotel Managed By First Hospitality 1 Location Apply Now Save this job SHARE THIS JOB Email Tweet Facebook...
Apply today to be our next Front Office Manager!...
Join our team as a Front Desk Supervisor and lead our front desk team in delivering exceptional guest service....
We value U.S. military experience and invite all qualified military candidates to apply.OverviewEnsure guest service standards of the guest arrival, departure, and any other guest contact experience...
Front Desk Supervisor Full-Time Hotel Celare Cincinnati Cincinnati, OH A property of: Shaner Hotel Group Posted about 4 hours ago SHARE THIS JOB JOB DETAILS Job Description Be available to work a...
Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Supervisor to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to...
of operating supplies, and proactive monitoring of guest service scores and comments....
- Warrensville Heights, OH
- 20 days ago
- Warrensville Heights, OH
- 20 days ago
. • Acts as manager on duty and is responsible for the hotel operations when necessary • Ensures the front desk area is maintained in a clean and orderly manner • Maintains and improves guest service...
Assists with training guest service team members....
Demographic Data for Ohio
Moving to Ohio? Find some basic demographic data about Ohio below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Ohio
Required or preferred licenses and certifications for Front Office Manager positions.
Highest Education Level
Front Office Managers in Ohio offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Private Branch Exchange
- Restaurant Operations
- Hotel Operations
- Guest Relations
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Hotel Management
- Quality of Service
- Labor Law
- Hospitality Management
- Food Safety
- Baking
- Front Office
- Directing
- Property Management
- Complaint Resolution
- Point-of-Sale System
- Ordering
- Problem Resolution
- Housekeeping
- Cash Handling
- Reimbursement
- Interviewing
- Relationship Management
- Staffing
- Payroll
- Accounting
- Listening
- High School Diploma
- Retail
- Driving
- Friendliness
- Auditing
- Telephone Skills
- Events
- Coaching
- Employee Development
- Inventory Management
- Education Experience
- Budgets
- English
- Regulations
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Front Office Manager Related Career Advice Articles
Think You Want to Be a Restaurant Manager? Read This First.
Considering a career in restaurant management? Read iHireHospitality’s primer and learn about a restaurant manager’s daily duties and responsibilities.
Read article »
9 Cities With Exciting Hospitality Management Jobs
Check out our guide to some of the best locations in the US for hotel management jobs, restaurant management jobs, and other hospitality careers.
Read article »