Front Office Manager Jobs in Waltham, MA
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
- Colwen Hotels
- Medford, MA (7 miles from Waltham, MA)
- 1 day ago
- Colwen Hotels
- Medford, MA (7 miles from Waltham, MA)
- 1 day ago
We are seeking an engaging, friendly and detail-oriented Front Office Manager to join our team at the AC Hotel Medford, a Colwen Hotels Property!...
In Person- Restaurant Depot LLC
- Andover, MA (18 miles from Waltham, MA)
- 1 day ago
- Andover, MA (18 miles from Waltham, MA)
- 1 day ago
Position Title: Front End Manager Department: Operations Supervisor: Branch Manager FLSA: Exempt (Salaried) Position Summary: Ensures that product is properly loaded, rung up and processed out the...
In PersonGuest Service Supervisor - Seasonal Flex
- Global Partners
- Acton, MA (12 miles from Waltham, MA)
- 1 day ago
- Acton, MA (12 miles from Waltham, MA)
- 1 day ago
Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising staff and organizing and monitoring work processes directed by management....
In Person TemporaryGuest Service Supervisor - Seasonal Flex
- Global Partners LP
- Billerica, MA (10 miles from Waltham, MA)
- 2 days ago
- Billerica, MA (10 miles from Waltham, MA)
- 2 days ago
Job Summary: Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising staff and organizing and monitoring work processes directed by management....
In Person Temporary- EXCHANGE ST HOTEL LLC
- Boston, MA (10 miles from Waltham, MA)
- 2 days ago
- Boston, MA (10 miles from Waltham, MA)
- 2 days ago
Supervise and ensure the completion of all duties of Guest Service Agents on duty. Provide feedback on associate performance. Serve as Manager on Duty....
In Person- Global Partners
- Wayland, MA (5 miles from Waltham, MA)
- 2 days ago
- Wayland, MA (5 miles from Waltham, MA)
- 2 days ago
Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising staff and organizing and monitoring work processes directed by management....
In Person- Schulte Companies
- Westwood, MA (12 miles from Waltham, MA)
- 5 days ago
- Westwood, MA (12 miles from Waltham, MA)
- 5 days ago
Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Supervisor to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to...
In Person- Windsor Communities
- Cambridge, MA (6 miles from Waltham, MA)
- 7 days ago
- Cambridge, MA (6 miles from Waltham, MA)
- 7 days ago
Resident Services Manager II Vox on Two and Windsor at Maxwell Green's - Somerville/Cambridge, MA Summary: As the Resident Services Manager II, you will play a pivotal role in overseeing the...
In Person- Buffalo Lodging Associates
- Canton, MA (16 miles from Waltham, MA)
- 8 days ago
- Canton, MA (16 miles from Waltham, MA)
- 8 days ago
Responsibilities include: Assists in overseeing guest services and front office operations; ensuring superior service is a priority....
In Person- HHM Hospitality
- Boston, MA (10 miles from Waltham, MA)
- 8 days ago
- Boston, MA (10 miles from Waltham, MA)
- 8 days ago
Your Growth Path Assistant Front Office Manager Front Office Manager Assistant General Manager Your Focus Interview, select, train, schedule, coach, and support associates, ensuring they perform in...
In Person- Malibu Barbie Cafe Boston
- Boston, MA (10 miles from Waltham, MA)
- 8 days ago
- Boston, MA (10 miles from Waltham, MA)
- 8 days ago
Required Years of Experience 1 year Job Details The Opportunity We are looking for fun, enthusiastic, and friendly individuals to join our team as Experience Guides at our Malibu Barbie themed...
In PersonFront Desk Supervisor - The Row Hotel at Assembly Row
- Colwen Hotels
- Somerville, MA (8 miles from Waltham, MA)
- 12 days ago
- Somerville, MA (8 miles from Waltham, MA)
- 12 days ago
Balance cost controls with exceptional guest service and associate satisfaction. Maintain STRICT key controls and safety and security standards....
In PersonFront Office Manager - Residence Inn/Fairfield Inn Annapolis
- Colwen Hotels
- Medford, MA (7 miles from Waltham, MA)
- 12 days ago
- Medford, MA (7 miles from Waltham, MA)
- 12 days ago
Dual Brand Residence Inn/Fairfield Inn Annapolis is seeking an engaging, friendly and detail-oriented Front Office Manager to join our team, a Colwen Hotels Property!...
In PersonFront Office Manager (Temporary)
- Highgate Hotels
- Boston, MA (10 miles from Waltham, MA)
- 14 days ago
- Boston, MA (10 miles from Waltham, MA)
- 14 days ago
Qualifications 2 years Front Office Manager in a luxury hotel required. A 4-year college degree; or a 2-year college degree and 2 or more years or related experience....
In Person Temporary- FRENCH LICK RESORT
- Newton, MA (4 miles from Waltham, MA)
- 15 days ago
- Newton, MA (4 miles from Waltham, MA)
- 15 days ago
Act as a link between guests and hotel management. Implement procedures to improve service to attract new customers....
In PersonDemographic Data for Waltham, MA
Moving to Waltham, MA? Find some basic demographic data about Waltham, MA below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Waltham, MA
Highest Education Level
Front Office Managers in Waltham, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Sage Peachtree
- Private Branch Exchange
- Front of House
- Labor Cost Management
- Guest Relations
- Hotel Operations
- Housekeeping Management
- Quality of Service
- Guest Service
- Group Sales
- Food and Beverage Management
- Hospitality Management
- Hotel Management
- Labor Management
- Front Office
- Property Management
- Complaint Resolution
- Point-of-Sale System
- Problem Resolution
- Housekeeping
- Staffing
- Cash Handling
- Reimbursement
- Inbound/Outbound Calling
- Payroll
- Interviewing
- Retail
- Accounting
- Auditing
- Coaching
- Events
- High School Diploma
- Friendliness
- Inventory Management
- Mentoring
- Budgets
- Employee Development
- English
- Policy Development
- Telephone Skills
- Education Experience
- Multitasking
- Sales
- Regulations
- Scheduling
- Staff Supervision
- Microsoft Office
- Teamwork
- Computer Skills
- Problem Solving
- Customer Service
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Front Office Manager Related Career Advice Articles
Think You Want to Be a Restaurant Manager? Read This First.
Considering a career in restaurant management? Read iHireHospitality’s primer and learn about a restaurant manager’s daily duties and responsibilities.
Read article »
9 Cities With Exciting Hospitality Management Jobs
Check out our guide to some of the best locations in the US for hotel management jobs, restaurant management jobs, and other hospitality careers.
Read article »