Front Office Manager Jobs in Rockland, MA
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
- Boston, MA (17 miles from Rockland, MA)
- 1 day ago
- Boston, MA (17 miles from Rockland, MA)
- 1 day ago
What we're looking for: The Front Office Manager leads the Front Office Team including overseeing Guest Service Agents, Bell, and Door....
- Boston, MA (17 miles from Rockland, MA)
- 3 days ago
- Boston, MA (17 miles from Rockland, MA)
- 3 days ago
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations....
- Braintree, MA (6 miles from Rockland, MA)
- 5 days ago
- Braintree, MA (6 miles from Rockland, MA)
- 5 days ago
Overview Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while...
- Boston, MA (17 miles from Rockland, MA)
- 6 days ago
- Boston, MA (17 miles from Rockland, MA)
- 6 days ago
Position Summary: To supervise the front office to strive towards total guest satisfaction. Ensure that all associates are adhering to all hotel policies, standards, procedures and regulations....
Front Office Supervisor - Cambria Hotel South Boston
- Boston, MA (17 miles from Rockland, MA)
- 6 days ago
- Boston, MA (17 miles from Rockland, MA)
- 6 days ago
Responsibilities: Guest Services: Welcome guests and handle check-in/check-out processes. Respond to guest inquiries and resolve any issues promptly....
Overnight Hotel Front Office Manager
- Boston, MA (17 miles from Rockland, MA)
- 9 days ago
- Boston, MA (17 miles from Rockland, MA)
- 9 days ago
Office Manager and/orManager on Duty prior to shift start....
Reception Manager - Swingers Boston
- Boston, MA (17 miles from Rockland, MA)
- 9 days ago
- Boston, MA (17 miles from Rockland, MA)
- 9 days ago
un Reception Manager - Swingers Boston (Boston) Swingers Boston Boylston near Fairfield compensation: $75-$90K employment type: experience level: senior level job title: Reception Manager Swingers...
Front Office Supervisor - DoubleTree by Hilton Boston Bayside
- Boston, MA (17 miles from Rockland, MA)
- 14 days ago
- Boston, MA (17 miles from Rockland, MA)
- 14 days ago
A Front Office Supervisor is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service...
- Boston, MA (17 miles from Rockland, MA)
- 14 days ago
- Boston, MA (17 miles from Rockland, MA)
- 14 days ago
Swingers the crazy golf club is looking for a Reception Manager to join our team in Boston! We offer excellent benefits and compensation of $75,000 - $90,000. Thebenefits: Competitive Salaries...
- Cambridge, MA (20 miles from Rockland, MA)
- 17 days ago
- Cambridge, MA (20 miles from Rockland, MA)
- 17 days ago
Resident Services Manager | Windsor at Cambridge Park - Cambridge, MA Summary: As the Resident Services Manager, you will play a pivotal role in overseeing the smooth operation of our community,...
- Norton, MA (18 miles from Rockland, MA)
- 20 days ago
- Norton, MA (18 miles from Rockland, MA)
- 20 days ago
You display a guest come first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone....
- Raynham, MA (15 miles from Rockland, MA)
- 20 days ago
- Raynham, MA (15 miles from Rockland, MA)
- 20 days ago
Guest Service Supervisor Global Partners LP life insurance, tuition reimbursement, 401(k) United States, Massachusetts, Raynham Jun 03, 2025 Job Description: We are looking to add a Guest Service Supervisor...
Assistant Front Office Manager - Hotel Commonwealth
- Boston, MA (17 miles from Rockland, MA)
- 21 days ago
- Boston, MA (17 miles from Rockland, MA)
- 21 days ago
Requires working knowledge of guest services and hotel services, policies or operations. Working knowledge is generally learned on-the-job....
- Boston, MA (17 miles from Rockland, MA)
- 25 days ago
- Boston, MA (17 miles from Rockland, MA)
- 25 days ago
Night Audit Manager The Colonnade Hotel - 3.9 Boston, MA Job Details Full-time 1 hour ago Qualifications Microsoft Excel Night audit Mid-level Windows 3 years Supervising experience Front desk...
- Boston, MA (17 miles from Rockland, MA)
- 30+ days ago
- Boston, MA (17 miles from Rockland, MA)
- 30+ days ago
Your Growth Path Assistant Front Office Manager Front Office Manager Assistant General Manager Your Focus Interview, select, train, schedule, coach, and support associates, ensuring they perform in...
Demographic Data for Rockland, MA
Moving to Rockland, MA? Find some basic demographic data about Rockland, MA below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Rockland, MA
Required or preferred licenses and certifications for Front Office Manager positions.
Highest Education Level
Front Office Managers in Rockland, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Private Branch Exchange
- Restaurant Operations
- Housekeeping Management
- Guest Relations
- Hotel Operations
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Quality of Service
- Hotel Management
- Labor Law
- Hospitality Management
- Baking
- Front Office
- Property Management
- Complaint Resolution
- Point-of-Sale System
- Ordering
- Housekeeping
- Problem Resolution
- Reimbursement
- Cash Handling
- Relationship Management
- Staffing
- Interviewing
- Retail
- Accounting
- High School Diploma
- Payroll
- Driving
- Auditing
- Friendliness
- Telephone Skills
- Coaching
- Events
- Employee Development
- Education Experience
- Budgets
- Regulations
- English
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Front Office Manager Related Career Advice Articles
Think You Want to Be a Restaurant Manager? Read This First.
Considering a career in restaurant management? Read iHireHospitality’s primer and learn about a restaurant manager’s daily duties and responsibilities.
Read article »
9 Cities With Exciting Hospitality Management Jobs
Check out our guide to some of the best locations in the US for hotel management jobs, restaurant management jobs, and other hospitality careers.
Read article »