Front Office Manager Jobs in New Bedford, MA
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
- East Falmouth, MA (19 miles from New Bedford, MA)
- 10 days ago
- East Falmouth, MA (19 miles from New Bedford, MA)
- 10 days ago
PURPOSE OF POSITION: The Assistant Customer Service Manager is responsible to assist the Customer Service Manager (CSM) by providing direct supervision of the checkout and service desk operations...
- Newport, RI (22 miles from New Bedford, MA)
- 13 days ago
- Newport, RI (22 miles from New Bedford, MA)
- 13 days ago
Join our team as a Front Desk Supervisor and lead our front desk team in delivering exceptional guest service....
- Portsmouth, RI (16 miles from New Bedford, MA)
- 45+ days ago
- Portsmouth, RI (16 miles from New Bedford, MA)
- 45+ days ago
You display a guest come first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone....
Demographic Data for New Bedford, MA
Moving to New Bedford, MA? Find some basic demographic data about New Bedford, MA below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in New Bedford, MA
Required or preferred licenses and certifications for Front Office Manager positions.
Highest Education Level
Front Office Managers in New Bedford, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Private Branch Exchange
- Restaurant Operations
- Hotel Operations
- Guest Relations
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Hotel Management
- Quality of Service
- Labor Law
- Hospitality Management
- Food Safety
- Baking
- Front Office
- Directing
- Property Management
- Complaint Resolution
- Point-of-Sale System
- Ordering
- Problem Resolution
- Housekeeping
- Cash Handling
- Reimbursement
- Interviewing
- Staffing
- Relationship Management
- Payroll
- Accounting
- Listening
- Retail
- High School Diploma
- Driving
- Friendliness
- Auditing
- Telephone Skills
- Events
- Coaching
- Employee Development
- Inventory Management
- Education Experience
- Budgets
- English
- Regulations
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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