Front Office Manager Jobs in Lowell, MA
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
- Boston, MA (23 miles from Lowell, MA)
- 6 hours ago
- Boston, MA (23 miles from Lowell, MA)
- 6 hours ago
Your Growth Path Assistant Front Office Manager Front Office Manager Assistant General Manager Your Focus Interview, select, train, schedule, coach, and support associates, ensuring they perform in...
Front Office Manager-TASK FORCE
- Boston, MA (23 miles from Lowell, MA)
- 1 day ago
- Boston, MA (23 miles from Lowell, MA)
- 1 day ago
The Front Office Manager will be responsible for the day-to-day operations of the front office guest services team, PBX, and bell staff....
Guest Service Supervisor - Alltown
- Manchester, NH (24 miles from Lowell, MA)
- 1 day ago
- Manchester, NH (24 miles from Lowell, MA)
- 1 day ago
You display a guest come first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone....
- Cambridge, MA (20 miles from Lowell, MA)
- 6 days ago
- Cambridge, MA (20 miles from Lowell, MA)
- 6 days ago
Property Description Join the dynamic team at Hyatt Regency Boston Cambridge, located in the vibrant and innovative city of Cambridge, Massachusetts! As a prestigious hotel in the heart of Kendall...
- Chelsea, MA (22 miles from Lowell, MA)
- 7 days ago
- Chelsea, MA (22 miles from Lowell, MA)
- 7 days ago
Residence Inn/Fairfield Inn Chelsea, a Colwen Hotels property, is seeking an engaging, friendly and detail oriented Front Office Manager to join our team....
- Boston, MA (23 miles from Lowell, MA)
- 8 days ago
- Boston, MA (23 miles from Lowell, MA)
- 8 days ago
JOB SUMMARY Provides guidance and leadership as the Front Office Supervisor ensuring consistent quality customer service is delivered.. ESSENTIAL JOB FUNCTIONS This description is a summary of...
- Brookline, MA (24 miles from Lowell, MA)
- 12 days ago
- Brookline, MA (24 miles from Lowell, MA)
- 12 days ago
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations....
- Cambridge, MA (20 miles from Lowell, MA)
- 12 days ago
- Cambridge, MA (20 miles from Lowell, MA)
- 12 days ago
Overview The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous...
Front Office Manager - Residence Inn/Fairfield Inn Chelsea
- Chelsea, MA (22 miles from Lowell, MA)
- 13 days ago
- Chelsea, MA (22 miles from Lowell, MA)
- 13 days ago
Residence Inn/Fairfield Inn Chelsea, a Colwen Hotels property, is seeking an engaging, friendly and detail oriented Front Office Manager to join our team....
- Boston, MA (23 miles from Lowell, MA)
- 15 days ago
- Boston, MA (23 miles from Lowell, MA)
- 15 days ago
Overview Opportunity: Front Office Manager Manage hotel front office operations in accordance with established guest service and sustainability standards....
- Cambridge, MA (20 miles from Lowell, MA)
- 15 days ago
- Cambridge, MA (20 miles from Lowell, MA)
- 15 days ago
Resident Services Manager I | Windsor at Cambridge Park - Cambridge, MA Summary: As the Resident Services Manager I, you will play a pivotal role in overseeing the smooth operation of our...
- Burlington, MA (11 miles from Lowell, MA)
- 19 days ago
- Burlington, MA (11 miles from Lowell, MA)
- 19 days ago
Proficiency in hotel management software and reservation systems. Strong problem-solving skills and the ability to handle challenging situations with grace....
- Everett, MA (21 miles from Lowell, MA)
- 19 days ago
- Everett, MA (21 miles from Lowell, MA)
- 19 days ago
Position Title: Front End Manager Department: Operations Supervisor: Branch Manager FLSA: Exempt (Salaried) Position Summary: Ensures that product is properly loaded, rung up and processed out the...
- Boston, MA (23 miles from Lowell, MA)
- 21 days ago
- Boston, MA (23 miles from Lowell, MA)
- 21 days ago
JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis....
Assistant Guest Service Manager
- Framingham, MA (23 miles from Lowell, MA)
- 26 days ago
- Framingham, MA (23 miles from Lowell, MA)
- 26 days ago
About the Position: As our Assistant Guest Service Manager, you are assisting the Guest Service Manager with managing the guest flow and service provided at the front-end of the store, where the guest...
Demographic Data for Lowell, MA
Moving to Lowell, MA? Find some basic demographic data about Lowell, MA below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Lowell, MA
Required or preferred licenses and certifications for Front Office Manager positions.
Highest Education Level
Front Office Managers in Lowell, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Private Branch Exchange
- Housekeeping Management
- Guest Relations
- Labor Cost Management
- Hotel Operations
- Guest Service
- Quality of Service
- Food and Beverage Management
- Hotel Management
- Labor Law
- Hospitality Management
- Baking
- Directing
- Front Office
- Complaint Resolution
- Property Management
- Point-of-Sale System
- Housekeeping
- Problem Resolution
- Cash Handling
- Reimbursement
- Relationship Management
- Staffing
- Interviewing
- Retail
- Accounting
- Payroll
- Auditing
- Friendliness
- High School Diploma
- Driving
- Telephone Skills
- Events
- Education Experience
- Employee Development
- Budgets
- Coaching
- Inventory Management
- Policy Development
- Regulations
- English
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Front Office Manager Related Career Advice Articles
Think You Want to Be a Restaurant Manager? Read This First.
Considering a career in restaurant management? Read iHireHospitality’s primer and learn about a restaurant manager’s daily duties and responsibilities.
Read article »
9 Cities With Exciting Hospitality Management Jobs
Check out our guide to some of the best locations in the US for hotel management jobs, restaurant management jobs, and other hospitality careers.
Read article »