Front Office Manager Jobs in Fitchburg, MA
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
Guest Service Supervisor - Seasonal Flex
- Global Partners
- Acton, MA (19 miles from Fitchburg, MA)
- 2 days ago
- Acton, MA (19 miles from Fitchburg, MA)
- 2 days ago
Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising staff and organizing and monitoring work processes directed by management....
In Person TemporaryGuest Service Supervisor - Seasonal Flex
- Global Partners LP
- Fitzwilliam, NH (20 miles from Fitchburg, MA)
- 2 days ago
- Fitzwilliam, NH (20 miles from Fitchburg, MA)
- 2 days ago
Job Summary: Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising staff and organizing and monitoring work processes directed by management....
In Person Temporary- Global Partners
- Sudbury, MA (23 miles from Fitchburg, MA)
- 3 days ago
- Sudbury, MA (23 miles from Fitchburg, MA)
- 3 days ago
Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising staff and organizing and monitoring work processes directed by management....
In Personwith department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS Participates with Guest Services leadership in pack performance...
In PersonFront Office Manager, The Sheraton
- Delaware North Companies
- Nashua, NH (20 miles from Fitchburg, MA)
- 14 days ago
- Nashua, NH (20 miles from Fitchburg, MA)
- 14 days ago
The opportunity Delaware North Gaming is hiring a Front Office Manager to join our team at The Sheraton in Nashua, New Hampshire....
In Person- Sheraton Nashua
- Nashua, NH (20 miles from Fitchburg, MA)
- 15 days ago
- Nashua, NH (20 miles from Fitchburg, MA)
- 15 days ago
The opportunity Delaware North Gaming is hiring a Front Office Manager to join our team at The Sheraton in Nashua, New Hampshire....
In PersonGuest Services Supervisor (Housekeeping Supervisor)
- Pyramid Healthcare
- Concord, MA (24 miles from Fitchburg, MA)
- 19 days ago
- Concord, MA (24 miles from Fitchburg, MA)
- 19 days ago
Services Supervisor (Housekeeping Supervisor) Location: Concord, MA Schedule: Full-Time Pay Rate: $21-$24/hour The Guest Services Supervisor is responsible for the day-to-day oversight of housekeeping...
In Person Full TimeResident Services Manager - Multifamily Portfolio
- CHARLESGATE
- Worcester, MA (22 miles from Fitchburg, MA)
- 45+ days ago
- Worcester, MA (22 miles from Fitchburg, MA)
- 45+ days ago
RESIDENT SERVICES MANAGER Charlesgate Property Management is seeking a smart, organized, and proactive Resident Services Manager to join our growing team. This person is the primary contact for...
In Person- Global Partners LP
- Peterborough, NH (21 miles from Fitchburg, MA)
- 60+ days ago
- Peterborough, NH (21 miles from Fitchburg, MA)
- 60+ days ago
Job Summary: Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising staff and organizing and monitoring work processes directed by management....
In PersonFront Desk Supervisor, The Sheraton
- Delaware North Companies
- Nashua, NH (20 miles from Fitchburg, MA)
- 60+ days ago
- Nashua, NH (20 miles from Fitchburg, MA)
- 60+ days ago
The opportunity Delaware North Gaming is seeking full-time Hotel Front Desk Supervisors to join our team at the Sheraton Hotel in Nashua, New Hampshire. As Front Desk Supervisor, you will be...
In Person- FRENCH LICK RESORT
- Nashua, NH (20 miles from Fitchburg, MA)
- 60+ days ago
- Nashua, NH (20 miles from Fitchburg, MA)
- 60+ days ago
The opportunity Delaware North Gaming is seeking full-time Hotel Front Desk Supervisors to join our team at the Sheraton Hotel in Nashua, New Hampshire. As Front Desk Supervisor, you will be...
In PersonDemographic Data for Fitchburg, MA
Moving to Fitchburg, MA? Find some basic demographic data about Fitchburg, MA below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Fitchburg, MA
Highest Education Level
Front Office Managers in Fitchburg, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Sage Peachtree
- Private Branch Exchange
- Front of House
- Labor Cost Management
- Guest Relations
- Hotel Operations
- Housekeeping Management
- Quality of Service
- Guest Service
- Group Sales
- Food and Beverage Management
- Hospitality Management
- Hotel Management
- Labor Management
- Front Office
- Property Management
- Complaint Resolution
- Point-of-Sale System
- Problem Resolution
- Housekeeping
- Staffing
- Cash Handling
- Reimbursement
- Inbound/Outbound Calling
- Payroll
- Interviewing
- Retail
- Accounting
- Auditing
- Coaching
- Events
- High School Diploma
- Friendliness
- Inventory Management
- Mentoring
- Budgets
- Employee Development
- English
- Policy Development
- Telephone Skills
- Education Experience
- Multitasking
- Sales
- Regulations
- Scheduling
- Staff Supervision
- Microsoft Office
- Teamwork
- Computer Skills
- Problem Solving
- Customer Service
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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