Front Office Manager Jobs in Dartmouth, MA
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
- North Falmouth, MA (20 miles from Dartmouth, MA)
- 2 days ago
- North Falmouth, MA (20 miles from Dartmouth, MA)
- 2 days ago
Your Growth Path Assistant Front Office Manager Front Office Manager Assistant General Manager Your Focus Interview, select, train, schedule, coach, and support associates, ensuring they perform in...
- Cranston, RI (24 miles from Dartmouth, MA)
- 9 days ago
- Cranston, RI (24 miles from Dartmouth, MA)
- 9 days ago
Position Title: Front End Manager Department: Operations Supervisor: Branch Manager FLSA: Exempt (Salaried) Position Summary: Ensures that product is properly loaded, rung up and processed out the...
Title: Guest Services Manager - Club Wyndham Newport
- Newport, RI (17 miles from Dartmouth, MA)
- 13 days ago
- Newport, RI (17 miles from Dartmouth, MA)
- 13 days ago
The Guest Services Manager will provide superior guest service, assistance, and resolution via written, phone and direct face-to-face communication in response to guest related situations....
Guest Services Manager - Club Wyndham Newport
- Newport, RI (17 miles from Dartmouth, MA)
- 15 days ago
- Newport, RI (17 miles from Dartmouth, MA)
- 15 days ago
The Guest Services Manager will provide superior guest service, assistance, and resolution via written, phone and direct face-to-face communication in response to guest related situations....
- Vineyard Haven, MA (22 miles from Dartmouth, MA)
- 30+ days ago
- Vineyard Haven, MA (22 miles from Dartmouth, MA)
- 30+ days ago
You display a guest come first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone....
- Portsmouth, RI (12 miles from Dartmouth, MA)
- 90+ days ago
- Portsmouth, RI (12 miles from Dartmouth, MA)
- 90+ days ago
You display a guest come first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone....
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Dartmouth, MA
Required or preferred licenses and certifications for Front Office Manager positions.
Highest Education Level
Front Office Managers in Dartmouth, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Private Branch Exchange
- Restaurant Operations
- Housekeeping Management
- Guest Relations
- Hotel Operations
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Quality of Service
- Hotel Management
- Labor Law
- Hospitality Management
- Baking
- Front Office
- Complaint Resolution
- Property Management
- Point-of-Sale System
- Housekeeping
- Problem Resolution
- Reimbursement
- Cash Handling
- Relationship Management
- Staffing
- Interviewing
- Retail
- Accounting
- High School Diploma
- Payroll
- Auditing
- Friendliness
- Driving
- Telephone Skills
- Events
- Employee Development
- Education Experience
- Coaching
- Budgets
- Inventory Management
- Regulations
- Policy Development
- English
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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