Front Office Manager Jobs in Cambridge, MA
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
- Stow, MA (19 miles from Cambridge, MA)
- 2 hours ago
- Stow, MA (19 miles from Cambridge, MA)
- 2 hours ago
You display a guest come first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone....
Resident Services Manager - The Harper Community
- Allston, MA (1 mile from Cambridge, MA)
- 22 hours ago
- Allston, MA (1 mile from Cambridge, MA)
- 22 hours ago
Summary of Position: The Resident Services Manager will assist and support the Community Manager in overseeing and managing the resident services aspects at each community, while always...
Resident Services Manager - Artemas Community (Lease Up)
- Boston, MA (3 miles from Cambridge, MA)
- 22 hours ago
- Boston, MA (3 miles from Cambridge, MA)
- 22 hours ago
Summary of Position: The Resident Services Manager will assist and support the Community Manager in overseeing and managing the resident services aspects at each community, while always...
- Boston, MA (3 miles from Cambridge, MA)
- 1 day ago
- Boston, MA (3 miles from Cambridge, MA)
- 1 day ago
Advanced knowledge of hotel operations processes and procedures....
- Boston, MA (3 miles from Cambridge, MA)
- 2 days ago
- Boston, MA (3 miles from Cambridge, MA)
- 2 days ago
Monitor PBX, Front Office, Bell staff, and Concierge to ensure highest quality of guest relations....
- Braintree, MA (13 miles from Cambridge, MA)
- 7 days ago
- Braintree, MA (13 miles from Cambridge, MA)
- 7 days ago
Overview Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while...
Hotel Front Office Supervisor - Homewood Canton
- Canton, MA (13 miles from Cambridge, MA)
- 7 days ago
- Canton, MA (13 miles from Cambridge, MA)
- 7 days ago
Responsibilities include: Assists in overseeing guest services and front office operations; ensuring superior service is a priority....
Scheduling & Reception Manager- Radiology
- Boston, MA (3 miles from Cambridge, MA)
- 7 days ago
- Boston, MA (3 miles from Cambridge, MA)
- 7 days ago
The Scheduling Manager oversees a full-time remote team of 12, including centralized schedulers, the IR team, and SMORS (Surgical Schedulers in IR). This position is responsible for team...
Remote Work- Boston, MA (3 miles from Cambridge, MA)
- 8 days ago
- Boston, MA (3 miles from Cambridge, MA)
- 8 days ago
Maintains compliance to all local, state, and federal laws; demonstrates a professional manner with regard to compliance of all policies; notifies hotel management of problems needing immediate attention...
CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area....
Scheduling & Reception Manager- Radiology Boston Children's Hospital
- Boston, MA (3 miles from Cambridge, MA)
- 8 days ago
- Boston, MA (3 miles from Cambridge, MA)
- 8 days ago
The Scheduling Manager oversees a full-time remote team of 12, including centralized schedulers, the IR team, and SMORS (Surgical Schedulers in IR). This position is responsible for team...
Remote WorkScheduling & Reception Manager- Radiology
- Boston, MA (3 miles from Cambridge, MA)
- 9 days ago
- Boston, MA (3 miles from Cambridge, MA)
- 9 days ago
The Scheduling Manager oversees a full-time remote team of 12, including centralized schedulers, the IR team, and SMORS (Surgical Schedulers in IR). This position is responsible for team...
Remote Work- Boston, MA (3 miles from Cambridge, MA)
- 9 days ago
- Boston, MA (3 miles from Cambridge, MA)
- 9 days ago
ESSENTIAL DUTIES AND RESPONSIBILITIES: Works with the hotel Front Office Manager to achieve and exceed guest satisfaction scores in all areas of the hotel....
- Boston, MA (3 miles from Cambridge, MA)
- 10 days ago
- Boston, MA (3 miles from Cambridge, MA)
- 10 days ago
The Guest Services Supervisor oversees all areas of operation relating to the guest experience for the Bell Stand, Front Door, and Concierge and to manage Guest Services functions and directly....
Front Desk Supervisor - AC Hotel Medford
- Medford, MA (1 mile from Cambridge, MA)
- 10 days ago
- Medford, MA (1 mile from Cambridge, MA)
- 10 days ago
Balance cost controls with exceptional guest service and associate satisfaction. Maintain STRICT key controls and safety and security standards....
Demographic Data for Cambridge, MA
Moving to Cambridge, MA? Find some basic demographic data about Cambridge, MA below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Cambridge, MA
Required or preferred licenses and certifications for Front Office Manager positions.
Highest Education Level
Front Office Managers in Cambridge, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Private Branch Exchange
- Restaurant Operations
- Hotel Operations
- Guest Relations
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Hotel Management
- Quality of Service
- Labor Law
- Hospitality Management
- Baking
- Front Office
- Directing
- Property Management
- Complaint Resolution
- Point-of-Sale System
- Ordering
- Problem Resolution
- Housekeeping
- Cash Handling
- Reimbursement
- Interviewing
- Relationship Management
- Staffing
- Payroll
- Accounting
- Listening
- High School Diploma
- Retail
- Driving
- Friendliness
- Auditing
- Telephone Skills
- Events
- Coaching
- Employee Development
- Inventory Management
- Education Experience
- Budgets
- English
- Regulations
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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