Front Office Manager Jobs in Billerica, MA
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
- Stoneham, MA (9 miles from Billerica, MA)
- 2 hours ago
- Stoneham, MA (9 miles from Billerica, MA)
- 2 hours ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
- Auburndale, MA (14 miles from Billerica, MA)
- 3 hours ago
- Auburndale, MA (14 miles from Billerica, MA)
- 3 hours ago
Are you a people person with a knack for leadership? We're on the hunt for a vibrant and customer-centric Assistant Customer Service Manager to join our dynamic team! In this role, you'll be the...
- Cambridge, MA (13 miles from Billerica, MA)
- 6 hours ago
- Cambridge, MA (13 miles from Billerica, MA)
- 6 hours ago
Resident Services Manager II | Vox on Two and Windsor at Maxwell's Green - Cambridge/Sommerville, MA Summary: As the Resident Services Manager II, you will play a pivotal role in overseeing the...
- Boston, MA (16 miles from Billerica, MA)
- 2 days ago
- Boston, MA (16 miles from Billerica, MA)
- 2 days ago
What we're looking for: The Front Office Manager leads the Front Office Team including overseeing Guest Service Agents, Bell, and Door....
- Boston, MA (16 miles from Billerica, MA)
- 4 days ago
- Boston, MA (16 miles from Billerica, MA)
- 4 days ago
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations....
- Boston, MA (16 miles from Billerica, MA)
- 7 days ago
- Boston, MA (16 miles from Billerica, MA)
- 7 days ago
Position Summary: To supervise the front office to strive towards total guest satisfaction. Ensure that all associates are adhering to all hotel policies, standards, procedures and regulations....
Front Office Supervisor - Cambria Hotel South Boston
- Boston, MA (16 miles from Billerica, MA)
- 7 days ago
- Boston, MA (16 miles from Billerica, MA)
- 7 days ago
Responsibilities: Guest Services: Welcome guests and handle check-in/check-out processes. Respond to guest inquiries and resolve any issues promptly....
Overnight Hotel Front Office Manager
- Boston, MA (16 miles from Billerica, MA)
- 10 days ago
- Boston, MA (16 miles from Billerica, MA)
- 10 days ago
This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start....
Reception Manager - Swingers Boston
- Boston, MA (16 miles from Billerica, MA)
- 10 days ago
- Boston, MA (16 miles from Billerica, MA)
- 10 days ago
un Reception Manager - Swingers Boston (Boston) Swingers Boston Boylston near Fairfield compensation: $75-$90K employment type: experience level: senior level job title: Reception Manager Swingers...
Front Office Supervisor - DoubleTree by Hilton Boston Bayside
- Boston, MA (16 miles from Billerica, MA)
- 15 days ago
- Boston, MA (16 miles from Billerica, MA)
- 15 days ago
A Front Office Supervisor is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service...
- Boston, MA (16 miles from Billerica, MA)
- 15 days ago
- Boston, MA (16 miles from Billerica, MA)
- 15 days ago
Swingers the crazy golf club is looking for a Reception Manager to join our team in Boston! We offer excellent benefits and compensation of $75,000 - $90,000. Thebenefits: Competitive Salaries...
- Beverly, MA (20 miles from Billerica, MA)
- 17 days ago
- Beverly, MA (20 miles from Billerica, MA)
- 17 days ago
Guest Experience Manager (Hourly Manager) At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that's been perfecting how to eat...
- Cambridge, MA (13 miles from Billerica, MA)
- 18 days ago
- Cambridge, MA (13 miles from Billerica, MA)
- 18 days ago
Resident Services Manager | Windsor at Cambridge Park - Cambridge, MA Summary: As the Resident Services Manager, you will play a pivotal role in overseeing the smooth operation of our community,...
- Waltham, MA (10 miles from Billerica, MA)
- 18 days ago
- Waltham, MA (10 miles from Billerica, MA)
- 18 days ago
Advancement Opportunities and Professional Career Path: Front Office Manager Assistant General Manager General Manager Are you looking to plant your roots, be a part of a TEAM that feels like family...
- Bolton, MA (19 miles from Billerica, MA)
- 21 days ago
- Bolton, MA (19 miles from Billerica, MA)
- 21 days ago
You display a guest come first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone....
Demographic Data for Billerica, MA
Moving to Billerica, MA? Find some basic demographic data about Billerica, MA below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Billerica, MA
Required or preferred licenses and certifications for Front Office Manager positions.
Highest Education Level
Front Office Managers in Billerica, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Private Branch Exchange
- Restaurant Operations
- Housekeeping Management
- Guest Relations
- Hotel Operations
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Quality of Service
- Hotel Management
- Labor Law
- Hospitality Management
- Baking
- Front Office
- Property Management
- Complaint Resolution
- Point-of-Sale System
- Ordering
- Housekeeping
- Problem Resolution
- Reimbursement
- Cash Handling
- Relationship Management
- Staffing
- Interviewing
- Retail
- Accounting
- High School Diploma
- Payroll
- Driving
- Auditing
- Friendliness
- Telephone Skills
- Coaching
- Events
- Employee Development
- Education Experience
- Budgets
- Regulations
- English
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Front Office Manager Related Career Advice Articles
Think You Want to Be a Restaurant Manager? Read This First.
Considering a career in restaurant management? Read iHireHospitality’s primer and learn about a restaurant manager’s daily duties and responsibilities.
Read article »
9 Cities With Exciting Hospitality Management Jobs
Check out our guide to some of the best locations in the US for hotel management jobs, restaurant management jobs, and other hospitality careers.
Read article »