Front Office Manager Jobs in Hanover, MD

A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.

A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.

1-11 of 11 Jobs

Area Guest Services Manager - Crowne Plaza Crystal City

  • Bethesda, MD (24 miles from Hanover, MD)
  • 21 hours ago
  • Bethesda, MD (24 miles from Hanover, MD)
  • 21 hours ago

As our new Area Guest Service Manager, you will have complete responsibility for ensuring dynamic guest service and effective operations of the front desk....

Guest Services Manager

  • Annapolis, MD (15 miles from Hanover, MD)
  • 6 days ago
  • Annapolis, MD (15 miles from Hanover, MD)
  • 6 days ago

**Responsibilities :** + Supervise daily operation of Guest Services team + Lead team of Guest Services Hosts/Hostesses; follow-up on daily assignments + Handle any guest service issues and follow through...

Valet Guest Service Manager - Annapolis, MD

  • Annapolis, MD (15 miles from Hanover, MD)
  • 8 days ago
  • Annapolis, MD (15 miles from Hanover, MD)
  • 8 days ago

Primary Objective: To lead and manage valet operations by delivering outstanding guest service, optimizing efficiency, and driving financial performance....

Senior Guest Service Manager - Baltimore

  • Baltimore, MD (10 miles from Hanover, MD)
  • 11 days ago
  • Baltimore, MD (10 miles from Hanover, MD)
  • 11 days ago

Manage staff, optimize workflows, maintain client relationships, and ensure compliance with company policies and safety regulations, serving as the main point of contact for property owners, hotel management...

Front Office Manager - Best Western

  • Bethesda, MD (24 miles from Hanover, MD)
  • 12 days ago
  • Bethesda, MD (24 miles from Hanover, MD)
  • 12 days ago

The position as the Front Office Manager is responsible for ensuring outstanding guest service and effective operations of the front desk....

Front End Manager

  • Owings Mills, MD (18 miles from Hanover, MD)
  • 17 days ago
  • Owings Mills, MD (18 miles from Hanover, MD)
  • 17 days ago

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...

Hotel Indigol Baltimore - Night Audit Manager

  • Baltimore, MD (10 miles from Hanover, MD)
  • 18 days ago
  • Baltimore, MD (10 miles from Hanover, MD)
  • 18 days ago

What you will be doing Complete a nightly MOD checklist and send copies to the General Manager, Engineer, Housekeeping and F&B teams. Manage guest resolution process to include investigation of...

FT Assistant Front End Manager - Front End - 0300

  • Columbia, MD (8 miles from Hanover, MD)
  • 30+ days ago
  • Columbia, MD (8 miles from Hanover, MD)
  • 30+ days ago

Category/Area of Expertise: Retail Operations Job Requisition: 373823 Address: USA-MD-Columbia-8805 Centre Park Drive Store Code: GF - Store Admin (2501176) Who is Giant? With over 2 million...

Front Desk Supervisor Merriweather Lakehouse Hotel

  • Columbia, MD (8 miles from Hanover, MD)
  • 45+ days ago
  • Columbia, MD (8 miles from Hanover, MD)
  • 45+ days ago

Education/Experience: Bachelor’s Degree in Hotel Management, Business Management, or Equivalent and four years guest service/hotel experience with two years in a supervisory capacity Language Ability...

Front Desk Manager

  • Washington, DC (23 miles from Hanover, MD)
  • 45+ days ago
  • Washington, DC (23 miles from Hanover, MD)
  • 45+ days ago

Potential Career Path Front Office Manager - Rooms Division Manager - Assistant General Manager Essential Job Functions Interview, select, train, schedule, coach and support associates, ensuring they...

Guest Experience Manager

  • Columbia, MD (8 miles from Hanover, MD)
  • 60+ days ago
  • Columbia, MD (8 miles from Hanover, MD)
  • 60+ days ago

CAVA is a fast-growing culinary brand with over 70 fast-casual restaurants and a packaged goods line dedicated to fresh, Mediterranean-inspired, better-for-you cuisine. Our mission is to fuel full...

Demographic Data for Hanover, MD

Moving to Hanover, MD? Find some basic demographic data about Hanover, MD below.


Local
National
22,299
1,000
Medium

Front Office Manager Online Courses and Training Opportunities

iHireHospitality curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Front-End Web Developer
Master the foundational programming languages for Web development, HTML5, CSS and JavaScript, to gain skills in one of the fastest growing careers. The Web is everywhere! Web development is...
Hotel Front Office for Beginners
This course is for adults (18+) only!Are you looking to get into hospitality and have an interest in the front office? Have you already joined somewhere in the front office? Do you wish to get a...
Developing Front End Apps with React
Develop hands-on skills with front-end applications using the React web framework user interface library. Over 40% of professional developers rated React as their top web technology. Learn one of...

Salary for Front Office Manager Jobs in Hanover, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireHospitality research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Front Office Manager positions.



Highest Education Level

Front Office Managers in Hanover, MD offer the following education background
Bachelor's Degree
42.8%
High School or GED
19.1%
Associate's Degree
13.8%
Master's Degree
10.5%
Vocational Degree or Certification
9.7%
Some College
2.5%
Doctorate Degree
1.0%
Some High School
0.6%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Front Office Managers in Hanover, MD
2-4 years
43.1%
1-2 years
19.1%
4-6 years
18.9%
None
18.3%
Less than 1 year
0.6%



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