Front Office Manager Jobs in Elkton, MD
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
- Perryville, MD (9 miles from Elkton, MD)
- 8 days ago
- Perryville, MD (9 miles from Elkton, MD)
- 8 days ago
service Successful completions of a criminal background check and drug screen Desired Qualifications & Skills Bachelor's Degree in Hospitality, Hotel Management or related field Ability to multi-task...
- Wilmington, DE (19 miles from Elkton, MD)
- 9 days ago
- Wilmington, DE (19 miles from Elkton, MD)
- 9 days ago
service Successful completions of a criminal background check and drug screen Desired Qualifications & Skills Bachelor's Degree in Hospitality, Hotel Management or related field Ability to multi-task...
- Aberdeen, MD (19 miles from Elkton, MD)
- 18 days ago
- Aberdeen, MD (19 miles from Elkton, MD)
- 18 days ago
Promote positive guest relations at all times. Conduct pre-shift meeting to review information pertinent today's business. Facilitate departmental strategic planning meetings....
Front Office Manager Residence Inn Wilmington
- Wilmington, DE (19 miles from Elkton, MD)
- 30+ days ago
- Wilmington, DE (19 miles from Elkton, MD)
- 30+ days ago
Providing business expertise and strategic perspective to identify, evaluate, develop and drive guest services, understanding that extraordinary service and business decisions are not mutually exclusive...
- Kennett Square, PA (18 miles from Elkton, MD)
- 90+ days ago
- Kennett Square, PA (18 miles from Elkton, MD)
- 90+ days ago
Principal Duties and Responsibilities: Oversee guest service; ensure that superior service is a priority....
Demographic Data for Elkton, MD
Moving to Elkton, MD? Find some basic demographic data about Elkton, MD below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Elkton, MD
Required or preferred licenses and certifications for Front Office Manager positions.
Highest Education Level
Front Office Managers in Elkton, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Private Branch Exchange
- Housekeeping Management
- Guest Relations
- Labor Cost Management
- Hotel Operations
- Guest Service
- Food and Beverage Management
- Quality of Service
- Hotel Management
- Labor Law
- Hospitality Management
- Baking
- Directing
- Front Office
- Complaint Resolution
- Property Management
- Point-of-Sale System
- Housekeeping
- Problem Resolution
- Cash Handling
- Reimbursement
- Relationship Management
- Staffing
- Interviewing
- Retail
- Accounting
- High School Diploma
- Payroll
- Auditing
- Friendliness
- Driving
- Telephone Skills
- Events
- Education Experience
- Employee Development
- Coaching
- Budgets
- Inventory Management
- Regulations
- Policy Development
- English
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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