Front Office Manager Jobs in Columbia, MD
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
Front Office Supervisor ($21/hr) - The Watermark Hotel
- Tysons, VA (24 miles from Columbia, MD)
- 1 day ago
- Tysons, VA (24 miles from Columbia, MD)
- 1 day ago
Required Skills and Experience: High school diploma or GED required. 1+ years prior guest service experience required preferably in a hospitality setting....
Area Guest Services Manager - Crowne Plaza Crystal City
- Bethesda, MD (19 miles from Columbia, MD)
- 1 day ago
- Bethesda, MD (19 miles from Columbia, MD)
- 1 day ago
As our new Area Guest Service Manager, you will have complete responsibility for ensuring dynamic guest service and effective operations of the front desk....
- Mc Lean, VA (24 miles from Columbia, MD)
- 1 day ago
- Mc Lean, VA (24 miles from Columbia, MD)
- 1 day ago
Required Skills and Experience: High school diploma or GED required. 1+ years prior guest service experience required preferably in a hospitality setting....
Area Guest Services Manager - Crowne Plaza Crystal City
- Arlington, VA (24 miles from Columbia, MD)
- 2 days ago
- Arlington, VA (24 miles from Columbia, MD)
- 2 days ago
As our new Area Guest Service Manager, you will have complete responsibility for ensuring dynamic guest service and effective operations of the front desk....
- Arlington, VA (24 miles from Columbia, MD)
- 2 days ago
- Arlington, VA (24 miles from Columbia, MD)
- 2 days ago
As our new Area Guest Service Manager, you will have complete responsibility for ensuring dynamic guest service and effective operations of the front desk....
The Melrose Georgetown Hotel Front Office Manager
- Washington, DC (22 miles from Columbia, MD)
- 4 days ago
- Washington, DC (22 miles from Columbia, MD)
- 4 days ago
What you will be doing Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times....
Resident Services Manager - Aventine Fort Totten
- Washington, DC (22 miles from Columbia, MD)
- 4 days ago
- Washington, DC (22 miles from Columbia, MD)
- 4 days ago
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in...
- Annapolis, MD (23 miles from Columbia, MD)
- 6 days ago
- Annapolis, MD (23 miles from Columbia, MD)
- 6 days ago
**Responsibilities :** + Supervise daily operation of Guest Services team + Lead team of Guest Services Hosts/Hostesses; follow-up on daily assignments + Handle any guest service issues and follow through...
- Arlington, VA (24 miles from Columbia, MD)
- 8 days ago
- Arlington, VA (24 miles from Columbia, MD)
- 8 days ago
Acts as the Service Champion for the Front Office and creates a positive atmosphere for guest relations....
- Washington, DC (22 miles from Columbia, MD)
- 9 days ago
- Washington, DC (22 miles from Columbia, MD)
- 9 days ago
THE ROLE Position: Front Desk Supervisor Reports To: Guest Services Manager, Rooms Director COMPANY OVERVIEW: Valor Hospitality is a leading hotel management company that is a trend setter in the hospitality...
Valet Guest Service Manager - Annapolis, MD
- Annapolis, MD (23 miles from Columbia, MD)
- 9 days ago
- Annapolis, MD (23 miles from Columbia, MD)
- 9 days ago
Primary Objective: To lead and manage valet operations by delivering outstanding guest service, optimizing efficiency, and driving financial performance....
Senior Guest Service Manager - Baltimore
- Baltimore, MD (15 miles from Columbia, MD)
- 12 days ago
- Baltimore, MD (15 miles from Columbia, MD)
- 12 days ago
Manage staff, optimize workflows, maintain client relationships, and ensure compliance with company policies and safety regulations, serving as the main point of contact for property owners, hotel management...
Front Office Manager - Best Western
- Bethesda, MD (19 miles from Columbia, MD)
- 12 days ago
- Bethesda, MD (19 miles from Columbia, MD)
- 12 days ago
The position as the Front Office Manager is responsible for ensuring outstanding guest service and effective operations of the front desk....
Front Office Manager - Embassy Suites Washington DC Convention Center
- Washington, DC (22 miles from Columbia, MD)
- 15 days ago
- Washington, DC (22 miles from Columbia, MD)
- 15 days ago
As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability...
Hotel Indigol Baltimore - Night Audit Manager
- Baltimore, MD (15 miles from Columbia, MD)
- 18 days ago
- Baltimore, MD (15 miles from Columbia, MD)
- 18 days ago
What you will be doing Complete a nightly MOD checklist and send copies to the General Manager, Engineer, Housekeeping and F&B teams. Manage guest resolution process to include investigation of...
Demographic Data for Columbia, MD
Moving to Columbia, MD? Find some basic demographic data about Columbia, MD below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Columbia, MD
Required or preferred licenses and certifications for Front Office Manager positions.
Highest Education Level
Front Office Managers in Columbia, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Private Branch Exchange
- Guest Relations
- Labor Cost Management
- Hotel Operations
- Housekeeping Management
- Quality of Service
- Guest Service
- Food and Beverage Management
- Hotel Management
- Labor Law
- Hospitality Management
- Labor Management
- Front Office
- Complaint Resolution
- Property Management
- Point-of-Sale System
- Housekeeping
- Cash Handling
- Reimbursement
- Staffing
- Interviewing
- Relationship Management
- Listening
- Retail
- Payroll
- Auditing
- Friendliness
- High School Diploma
- Accounting
- Driving
- Education Experience
- Events
- Coaching
- Mentoring
- Telephone Skills
- Employee Development
- Inventory Management
- Budgets
- Policy Development
- Regulations
- English
- Problem Solving
- Sales
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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