Front Office Manager Jobs in Florence, KY
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
- Davidson Hospitality Group
- Cincinnati, OH (14 miles from Florence, KY)
- 1 day ago
- Cincinnati, OH (14 miles from Florence, KY)
- 1 day ago
Overview Join our team as a Front Office Manager and make a difference in our guests' experiences!...
In Person- Pyramid Hotel Group
- Cincinnati, OH (14 miles from Florence, KY)
- 6 days ago
- Cincinnati, OH (14 miles from Florence, KY)
- 6 days ago
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work...
In Person- The Fresh Market
- Cincinnati, OH (14 miles from Florence, KY)
- 8 days ago
- Cincinnati, OH (14 miles from Florence, KY)
- 8 days ago
About the Position: As the Guest Service Manager, you are taking the lead in directing team members, curating the guest experience, onboarding of new team members, and other operational processes that...
In Person- LE0103 Drury Hotels Company LLC
- Cincinnati, OH (14 miles from Florence, KY)
- 45+ days ago
- Cincinnati, OH (14 miles from Florence, KY)
- 45+ days ago
Assists with training guest service team members....
In Person- Drury Hotels
- Sharonville, OH (22 miles from Florence, KY)
- 45+ days ago
- Sharonville, OH (22 miles from Florence, KY)
- 45+ days ago
Assists with training guest service team members....
In PersonDemographic Data for Florence, KY
Moving to Florence, KY? Find some basic demographic data about Florence, KY below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Florence, KY
Highest Education Level
Front Office Managers in Florence, KY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Sage Peachtree
- Private Branch Exchange
- Front of House
- Labor Cost Management
- Guest Relations
- Hotel Operations
- Housekeeping Management
- Quality of Service
- Guest Service
- Group Sales
- Food and Beverage Management
- Hospitality Management
- Hotel Management
- Labor Management
- Front Office
- Property Management
- Complaint Resolution
- Point-of-Sale System
- Problem Resolution
- Housekeeping
- Staffing
- Cash Handling
- Reimbursement
- Inbound/Outbound Calling
- Payroll
- Interviewing
- Retail
- Accounting
- Auditing
- Coaching
- Events
- High School Diploma
- Friendliness
- Inventory Management
- Mentoring
- Budgets
- Employee Development
- English
- Policy Development
- Telephone Skills
- Education Experience
- Multitasking
- Sales
- Regulations
- Scheduling
- Staff Supervision
- Microsoft Office
- Teamwork
- Computer Skills
- Problem Solving
- Customer Service
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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