Front of House Manager Jobs in Worcester, MA
A Front of House Manager in the hospitality industry is responsible for overseeing all operations that involve direct customer service. They manage the reception, reservations, guest services, and coordinate with the back of house to ensure a seamless and positive guest experience. Their tasks may include staff management, training, scheduling, handling customer complaints and feedback, ensuring cleanliness and upkeep of public areas, managing inventory, and overseeing financial transactions. They are also responsible for ensuring the adherence to all hotel policies and procedures.
Key skills for a Front of House Manager include communication, conflict resolution, leadership, and customer service. A thorough understanding of the hospitality industry is also essential. They should also be proficient in various hotel management software. While there are no specific certifications required, a diploma or degree in hotel management or a similar field can be beneficial. Prior job roles that prepare someone for this position could include positions such as Front Desk Agent, Guest Services Representative, or Assistant Front of House Manager. These roles provide valuable experience in customer service, staff management, and hotel operations.
- Marlborough, MA (14 miles from Worcester, MA)
- 30+ days ago
- Marlborough, MA (14 miles from Worcester, MA)
- 30+ days ago
Raising Canes standards and culture in shift management responsibilities of restaurant operations....
Contract Administrator/Customer Service Manager
- Grafton, MA (7 miles from Worcester, MA)
- 21 hours ago
- Grafton, MA (7 miles from Worcester, MA)
- 21 hours ago
Contract Administrator/Customer Service Manager 3.0 3.0 out of 5 stars North Grafton, MA Contract Administrator/Customer Service Manager Country United States of America State / County...
Shift Manager / Hourly Manager (Must be 18+ Years of Age) Are you a highly skilled and motivated individual looking for an immediate opportunity in the food & beverage industry? Do you thrive in a...
Contract Administrator/Customer Service Manager
- North Grafton, MA (6 miles from Worcester, MA)
- 2 days ago
- North Grafton, MA (6 miles from Worcester, MA)
- 2 days ago
PURPOSE: The individual in this position aids in the preparation of contractual provisions and the administration of contract proposals for commercial and government, domestic and international...
- Holliston, MA (19 miles from Worcester, MA)
- 3 days ago
- Holliston, MA (19 miles from Worcester, MA)
- 3 days ago
Northern Management Group is currently hiring RESTAURANT MANAGERS to join our growing management team. We are a family oriented growing Network of Dunkin locations....
- North Smithfield, RI (23 miles from Worcester, MA)
- 8 days ago
- North Smithfield, RI (23 miles from Worcester, MA)
- 8 days ago
What you'll do WHY WENDY’S? Families come in all shapes and sizes, that includes the Wendy’s family - the people you will work with as a Shift Manager. We get you. We got you....
Shift Manager / Hourly Manager (Must be 18+ Years of Age) Are you a highly skilled and motivated individual looking for an immediate opportunity in the food & beverage industry? Do you thrive in a...
Dental Front Office Coordinator
- Wayland, MA (23 miles from Worcester, MA)
- 14 days ago
- Wayland, MA (23 miles from Worcester, MA)
- 14 days ago
Wayland Dental proudly champions a patient-centric approach, fostering exceptional patient experiences, top-notch employee and dentist retention, and remarkable practice growth. You will thrive in...
- Ware, MA (24 miles from Worcester, MA)
- 14 days ago
- Ware, MA (24 miles from Worcester, MA)
- 14 days ago
Shift Manager / Hourly Manager (Must be 18+ Years of Age) Are you a highly skilled and motivated individual looking for an immediate opportunity in the food & beverage industry? Do you thrive in a...
- Framingham, MA (19 miles from Worcester, MA)
- 20 days ago
- Framingham, MA (19 miles from Worcester, MA)
- 20 days ago
Restaurant Manager at sweetgreen 1 Worcester Rd, Unit 524, Framingham, MA 01701 Apply Now at sweetgreen 1 Worcester Rd, Unit 524, Framingham, MA 01701 Our Restaurant Managers (Assistant Coaches) lead...
Assistant Customer Service Manager - Office - Full Time
- Worcester, MA
- 20 days ago
- Worcester, MA
- 20 days ago
Assistant Customer Service Manager - Office - Full Time Date: Apr 10, 2025 Location: Worcester, MA, US, 01604 Company: Pay Range: $15.00- $24.50 SUMMARY To be the advocate for our guests and...
- North Smithfield, RI (23 miles from Worcester, MA)
- 21 days ago
- North Smithfield, RI (23 miles from Worcester, MA)
- 21 days ago
Texas Roadhouse is looking for a Restaurant Manager to oversee both Front of House and Back of House operations and be responsible for making sure that Legendary Food and Legendary Service are adhered...
Shift Manager (Must be 18+ Years of Age) Are you a highly skilled and motivated individual looking for an immediate opportunity in the food & beverage industry? Do you thrive in a dynamic and...
- Framingham, MA (19 miles from Worcester, MA)
- 45+ days ago
- Framingham, MA (19 miles from Worcester, MA)
- 45+ days ago
Raising Cane's standards and culture in shift management responsibilities of restaurant operations....
- Shrewsbury, MA (4 miles from Worcester, MA)
- 60+ days ago
- Shrewsbury, MA (4 miles from Worcester, MA)
- 60+ days ago
The Front of House Manager is an expert in their field for specific divisions of responsibilities of the business....
Demographic Data for Worcester, MA
Moving to Worcester, MA? Find some basic demographic data about Worcester, MA below.
Front of House Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Front of House Manager Jobs in Worcester, MA
Required or preferred licenses and certifications for Front of House Manager positions.
Highest Education Level
Front of House Managers in Worcester, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front of House Manager position
- Casual Dining
- Zendesk
- Restaurant Operations
- Food Cost Management
- Front of House
- Food Quality
- Guest Relations
- Back of House
- Restaurant Management
- Guest Service
- Food and Beverage Management
- Quality of Service
- Motivating
- OpenTable
- Labor Law
- Firing
- Grilling
- Food Safety
- Sanitation
- Food Handling
- Cost Management
- Food Preparation
- Long-Term Disability
- Directing
- Complaint Resolution
- Retail Management
- Performance Management
- Energetic
- Cash Handling
- Reimbursement
- Customer Satisfaction
- Referrals
- Staffing
- Math
- Retail
- High School Diploma
- Driving
- Friendliness
- Events
- Coaching
- Interpersonal Skills
- Teaching
- Inventory Management
- Budgets
- English
- Regulations
- Sales
- Policy Development
- Problem Solving
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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