Guest Services Manager - Westin Riverfront Resort & Spa

Year-Round Availability Required This is not a seasonal position.

On Site, $60k-$65k

At The Westin Riverfront Resort & Spa , exceptional stays begin long before a guest reaches the front desk. We're seeking a Guest Services Manager to oversee valet, transportation, ski services, and overnight guest support operations while leading a high-performing team dedicated to delivering outstanding hospitality. If you're passionate about hospitality leadership and creating memorable guest experiences, we'd love to hear from you.

What You'll Do Includes:

• Lead, coach, and develop the guest services team, fostering a culture of accountability, teamwork, and exceptional service.
• Oversee daily valet, shuttle, ski service, and guest arrival/departure operations to ensure a seamless guest experience.
• Manage staffing, scheduling, and labor resources to support operational efficiency and service standards.
• Resolve guest concerns, monitor feedback, and implement improvements that enhance guest satisfaction and loyalty.
• Partner with Front Office, Housekeeping, and other departments to coordinate VIP arrivals, Marriott Bonvoy recognition, and resort-wide guest services.

Perks: Free onsite parking, Marriott room discounts

Location: The Westin Riverfront Resort & Spa - Avon, CO

Employment Type: Full Time, Year Round

Start Date: ASAP

Pay Range: $60,000 - $65,000 DOE

Schedule: Varies, work hours are between 7am - 11pm

Posting Closes: 7/2/2026 or when filled

Our ideal Guest Services Manager brings at least two years of related experience, including one year in a leadership role within a full-service or luxury environment. They are a confident, service-driven professional with proven success in guest interaction, problem resolution, and team development. Familiarity with Marriott and Westin brand standards is highly valued, along with strong working knowledge of Opera PMS, GXP, and GSS platforms. This candidate excels in communication, financial acumen, and operational efficiency, and leads with emotional intelligence, strategic thinking, and a commitment to delivering exceptional guest experiences. A valid drivers license is required; Spanish fluency is a plus.

Benefits:

In addition to onsite parking, our benefits package is designed to enhance your overall experience and well-being. Enjoy Marriott Hotel Discounts Worldwide, a Winter Incentive Program for full-time employees, and generous Paid Time Off year-round. Choose from three Health Insurance plans, along with Dental, Vision, & Accident Insurance, and Life Insurance, all available for full-time staff. We offer a 401(K) Plan with a discretionary employer match, along with affordable $8 Employee Lunches. Our commitment to your growth includes Career Development Trainings and Discounted Gym Memberships at The Athletic Club Westin. Youll also benefit from Discounts at Eye Pieces, Corporate Discounts through Perk Spot, a Sabbatical Program, and a $500 Referral Program. Join us and experience a comprehensive benefits package that supports your professional growth and personal well-being!

Why East West:

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.