Food & Beverage Service Manager

2 years

About CORE:

At CORE: we curate a global community of unlike-minded individuals united by their courage to defy definitions. Our members and Partners are relentlessly curious world builders, change makers, visionaries, leaders, and agents of transformation, who come from a range of thirteen distinct industries. As a community, we are committed to our collective performance, powered by dynamic engagement and exchange.

Position Summary:

The F&B Service Manager will work closely with the General Manager of Restaurants in executing day-to-day FOH operations and creating memorable dining experiences for our members and guests. The F&B Service Manager will support in leading and developing staff, guest satisfaction and quality of service, achieving financial targets, and overseeing the overall operations in accordance with the company's standards.

The Specifics:

Service & Floor Operations

• Supervise the day-to-day functioning of all restaurant staff and operations
• Maintain a consistent floor presence throughout service; lead by example and address needs in real time
• Perform a daily walk-through of all areas to ensure full compliance with CORE: brand and service standards
• Coordinate with the culinary team and other departments to ensure efficient, seamless member service
• Help execute events and F&B service throughout CORE:
• Exercise quality control across both service and food and beverage execution

Member Engagement

• Build genuine relationships with members; maintain and act on member preferences and notes with consistency and care
• Resolve member and guest concerns promptly and professionally
• Implement procedures and initiatives to continuously increase member satisfaction

Staff Training & Development

• Train and coach FOH Partners with a high-level focus on polished, intentional service behaviors at every point of guest contact.
• Manage Partner performance: directing work, evaluating performance, recognizing achievement, and addressing concerns
• Maintain and update FOH training materials and programs; ensure content stays current and reflects club standards
• Conduct daily pre-shift meetings to communicate service expectations, menu updates, and floor priorities

Scheduling & Administration

• Own FOH scheduling to ensure appropriate staffing levels across all meal periods
• Maintain and update FOH training materials, guidelines, and seasonal menu descriptions

Ideal Attributes:

• Relentless curiosity
• Resourcefulness
• Resilience

Experience and Qualifications:

• 2+ years of management and supervisory experience in a restaurant, and hotel experience is preferred
• Strong background in fine dining and knowledge of service standards
• Extensive knowledge of food, wine, and beverages
• Excellent verbal and written communication skills
• Ability to remain calm under pressure and resolve guest conflict; strong customer service skills
• Experience in hiring, training, scheduling, and leadership best practices
• Strong interpersonal, leadership and team building skills
• Knowledge of Aloha or similar POS system
• Must have open availability; able to work nights, weekends, and holidays when needed

Compensation: Salary ($70,000.00 - $85,000.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits

Leadership

Team Management

Conflict Resolution

Attention to Detail

Customer Service Excellence

Event Coordination

Training and Development

Inventory Management

Quality Assurance

Customer Relationship Management

Problem Solving

Performance Evaluation

Effective Communication

Time Management

Interpersonal Communication

Interpersonal Skills

Adaptability

Collaboration

Creativity in Enhancing Member Experience

Culinary Knowledge

Organizational Skills

Sales and Marketing skills

Financial Acumen

Cultural Sensitivity

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