Front of House Manager Jobs in Middlebury, CT
A Front of House Manager in the hospitality industry is responsible for overseeing all operations that involve direct customer service. They manage the reception, reservations, guest services, and coordinate with the back of house to ensure a seamless and positive guest experience. Their tasks may include staff management, training, scheduling, handling customer complaints and feedback, ensuring cleanliness and upkeep of public areas, managing inventory, and overseeing financial transactions. They are also responsible for ensuring the adherence to all hotel policies and procedures.
Key skills for a Front of House Manager include communication, conflict resolution, leadership, and customer service. A thorough understanding of the hospitality industry is also essential. They should also be proficient in various hotel management software. While there are no specific certifications required, a diploma or degree in hotel management or a similar field can be beneficial. Prior job roles that prepare someone for this position could include positions such as Front Desk Agent, Guest Services Representative, or Assistant Front of House Manager. These roles provide valuable experience in customer service, staff management, and hotel operations.
Front of House Manager Online Courses and Training Opportunities
Title Synonyms
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Required or preferred licenses and certifications for Front of House Manager positions.
Highest Education Level
Front of House Managers in Middlebury, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front of House Manager position
- Casual Dining
- Restaurant Operations
- Food Cost Management
- Food Quality
- Front of House
- Guest Relations
- Back of House
- Restaurant Management
- Guest Service
- Food and Beverage Management
- Quality of Service
- Motivating
- OpenTable
- Labor Law
- Firing
- Hospitality Management
- Grilling
- Food Safety
- Food Handling
- Cost Management
- Sanitation
- Directing
- Food Preparation
- Long-Term Disability
- Complaint Resolution
- Retail Management
- Performance Management
- Energetic
- Customer Satisfaction
- Reimbursement
- Cash Handling
- Staffing
- Math
- Retail
- High School Diploma
- Driving
- Friendliness
- Coaching
- Interpersonal Skills
- Events
- Teaching
- Budgets
- Regulations
- Inventory Management
- Policy Development
- English
- Sales
- Problem Solving
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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