Housekeeping Supervisor

JOB DESCRIPTION: The Housekeeping Supervisor is primarily responsible for managing the daily operations of the housekeeping staff. The Supervisor will promote a safe working environment and quality service to achieve maximum guest satisfaction. The Housekeeping Supervisor will work with supervisors, inspectors, and other members of the housekeeping team to ensure maximum efficiency.

THE ESSENTIAL JOB FUNCTIONS OF THIS JOB ARE:

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Supervise daily operations in maintenance and sanitation of the guestrooms, public areas, and pool/spa.
• Recommend and implement procedural changes.
• Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts.
• Ensure that staff report to work as scheduled. Document any late or absent employees.
• Coordinate breaks and assign work duties to staff.
• Provide proper training and reinforcement to meet standards and requirements.
• Inspect, plan and ensure that all materials and equipment are in complete readiness for service.
• Promote sanitation, safety, security efforts, and guest services of the Hotel.
• Ensure equipment and facilities are inspected, cleaned, and in proper operational conditions at all times.
• Assist staff with their job functions to ensure optimum service to guests.
• Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
• Follow hotel policy with lost/stolen items.
• Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
• Complete monthly inventories of linen supplies, and equipment.
• Investigate new and improved cleaning methods and instruments.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. Job responsibilities can change according to the operational needs of the business.

The Ideal Candidate will:

• Carry a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first mentality.
• Have strong inter-personal skills and enjoy working in a team-environment and building great relationships with their coworkers.
• Must approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
• Must be effective at authentic listening skills to, understanding, and clarifying concerns raised by guests.
• Must be able to work a flexible schedule that may include nights, weekends and holidays based upon company needs.

ADDITIONAL RESPONSIBILITES:

Knowledge of the entire hotel safety procedures to ensure the safety and security of our guests and employees.

Qualifications

EDUCATIONAL / CERTIFICATION / LICENSE REQUIREMENTS:

High School Diploma or equivalent - Required

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES:

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Detail oriented and comfortable working in a fast-paced environment
• Excellent time management and organizational skills

PREVIOUS EXPERIENCED REQUIRED:

2-years of previous hospitality of housekeeping experience preferred; previous hospitality experience preferred.