Back of House Manager

Please note that for this leadership position we require multiple years of high-level leadership experience. Resumes that do not reflect that experience will be rejected and candidates may not be able to reapply for other positions for months. Only submit an application for this position if you have the required leadership experience.

Back of House ("Heart of House") Manager - Lead the Heart of Our Restaurant

At Chick-fil-A Kennewick, the Back of House (BOH) Manager role is more than just a job - it's an opportunity to lead, grow, and make an impact! You'll work directly for an independent Owner/Operator and be part of a leadership team that's deeply invested in your growth. In this role, you'll gain leadership experience that goes far beyond serving great food in a friendly environment. You'll lead a team that provides exceptional dining experiences and ensures every guest receives signature Chick-fil-A service and food. Your primary focus will be leading our kitchen operations - including food preparation, breading, fryers, dishwashing, walk-in freezer, walk-in cooler, break room, and back office.

Position Type:

• Full-time (40 hours per week)

Compensation:

• $24-$27 per hour

Our Benefits Include:

• Competitive pay
• Scholarship opportunities
• Team parties and outings
• Flexible scheduling (and always closed on Sundays!)
• A fun, positive work environment where you can influence others
• Learn first-hand from an experienced Operator and restaurant leaders
• Intentional growth and development to help you reach your goals
• Leadership development and career advancement opportunities

Bilingual (English/ Spanish) skills are a plus!

We value clear communication across our diverse team.

What You'll Be Doing:

Leadership & Team Development:

• Lead, coach, and care for our BOH team - helping them grow in skill and confidence.
• This role will be responsible for leading and running shifts regularly.
• Assist in hiring and onboarding new team members.
• Set clear goals for the team, work toward them together, and celebrate wins!
• Provide ongoing coaching and feedback, fostering growth at every level.
• Lead team meetings with Shift Leaders and Team Leaders.
• Represent the BOH at leadership meetings.
• Build a positive, encouraging culture where people love to work.
• Ensure fair and consistent accountability across the team.

Operational Excellence:

• Schedule shifts for assigned team members.
• Confirm checklists and daily procedures are completed to standard.
• Maintain a clean, organized, and safe kitchen environment.
• Manage inventory, submit and receive orders for truck, bread, and produce.
• Assist with catering operations.
• Assess current systems and implement improvements.
• Handle opening/closing responsibilities and ensure all tasks are completed.
• Monitor and report maintenance issues promptly.
• Support and ensure team adherence to Chick-fil-A food safety and quality standards.

Kitchen Responsibilities (Leading by Example!):

• Prepare, cook, and assemble craveable, safe food quickly and accurately.
• Inspire the team to prioritize food safety and show care through quality.
• Be knowledgeable of all kitchen stations: fries, breading, food prep, dishwashing.
• Keep the kitchen clean and orderly at all times.
• Stock kitchen inventory as needed.
• Work safely around kitchen equipment.
• Lead by example in following Chick-fil-A rules and dress code.

What We're Looking For:

• Experience in kitchen operations or culinary leadership preferred.
• A natural leader who loves helping others succeed.
• Excellent communicator who can give clear direction and encouragement.
• Passionate about food quality, safety, and guest experience.
• Calm under pressure and thrives in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Positive, team-oriented, adaptable, and dependable.
• Servant-hearted and ready to lead by example.
• Ability to lift and carry 20-30 lbs.
• Ability to stand for long periods of time.
• Bilingual preferred (English/Spanish) - to better serve our diverse team!

Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.