Corporate Director of Operations

CORPORATE DIRECTOR OF OPERATIONS

CHARLESTON, SC

The Director of Operations will report directly to the Sr. Vice President of Operations and be responsible for overseeing the overall operations for an assigned group of Hotels within the Charlestowne Hotels portfolio. This person will serve as the primary contact of multiple hotels for operations, sales and marketing, and implementation of brand/corporate initiatives, and will be accountable for directing management and employee functions at any of the properties within the assigned group. This position will be key in leading the effort to improve financial performance by assessing economic factors, understanding demographic trends, enhancing the brand, leveraging relationships and enhancing guest satisfaction through a variety of tools, while ensuring strict expense control to yield positive results and growth.

Core Knowledge & Competencies:

Builds and sustains positive relationships with all constituencies

Takes ownership of results

Focuses on the needs of the guest and is observant of guest behaviors

Proactively coaches, motivates, rewards and corrects subordinates

Comfortable acting as the primary liaison between owners, franchises and corporate

Has the ability to provide candid feedback to senior management on the health of the client relationship

Responsibilities Include:

Conduct on-site hotel visits and prepare property reports and action plans for the hotel owners, leadership, general managers and corporate staff

Ensure hotels are meeting operational budgets

Aid in establishing, communicating and implementing operating standards, tools, and resources

Analyze property data and provide potential solutions to increase guest satisfaction and improve operating efficiencies, reduce expense, and maximize revenue

Manage regional expenses to be within annual budgetary guidelines

Participate in the implementation of goals and the successful rollout of initiatives and programs

Monitor project management work via site inspections to ensure conformance to plans

Provide technical and knowledge guidance as subject matter experts

Partner with other internal departments to continuously optimize financial and guest satisfaction results

Assist hotel management and teams in successful completion of all goals, plans, and reports

Evaluate daily operations and implement measures to improve and exceed guest satisfaction and operational efficiency

Update and discuss adverse incidents, operational issues, claims, and customer service issues for impact and corrective processes

Maintain compliance with established policies, procedures, objectives, quality assurance, safety, and environmental and infection control

Maintain regular visibility and communication with clients/owners to ensure contract obligations are continuously being met and concerns are addressed in a timely manner

Ensure acquisition and development of competitive talent and promote opportunities for attracting and retaining high performing talent; ensuring adequate staff to meet operational requirements

Coach and council all management in assigned group of hotels to ensure key performance is met

Coordinate with Corporate Director of Human Resources, Vice President(s), or COO on personnel issues

Ensure on-going training, promotions, performance reviews, employment termination, and disciplinary measures are administered according to policy and procedure

Routinely audit hotel summary reports and records as required, submitting requested reports and statistics

Support development by identifying new business opportunities in the region

Suggest operational and capital improvements for the client hotels

Develop short term action plans and long range planning for new programs and strategies that impact the hotels based on the existing corporate directed goals and any new goals that are created

Develop and submit property and overall region reports to the Executive Committee and COO on a consistent basis

Ensure that all safety and brand standards are maintained

Attend conferences for each of the brands that are within the organization

Take part in Brand Area Manager visits (i.e. IHG, Choice, Best Western, etc.)

Develop and leverage internal and external partnerships to maximize achievement of business goals

Manage overall financial performance by analyzing and reconciling financial reports, determining trends and areas of opportunities, advising others on cost control methods and budgetary trends

Requirements:

Enjoys a variety of tasks and being highly mobile

Highly organized and able to use organizational tools to track multiple tasks

Follows-through and follows-up on his/her own work and the work of others

Manages time efficiently to meet established project deadlines

Possesses a strong ability to perform independently as well as within a team environment

Keeps abreast of latest industry products, services, information and best practices

Experienced at operating successful properties and delivering results

Possesses an ownership mentality

Able to travel to hotels within selected region

Minimum of at least 3 years of multi-property oversight

Bachelor's degree in Hospitality Management is preferred

Position Information

Company: Charlestowne Hotels

Position: Corporate Director of Operations

Status: Full Time

Shift: First (Day)

Req #: 11027352

Date Posted: May 29, 2026

Location: 28 Bridgeside Blvd Suite 201, Charleston, US, SC, 29464

Job Category: Corporate