Regional Director of Operations

6+ years

New York Metro Area

CID Hospitality is seeking an experienced, dynamic, and hospitality-driven Regional Director of Operations to oversee and elevate multi-unit restaurant operations across an expanding portfolio of upscale dining concepts.

We are looking for a proven leader who combines operational excellence with strong people leadership, financial acumen, and a passion for creating exceptional guest experiences. This role is ideal for someone who thrives in high-volume environments, understands luxury hospitality standards, and can build systems, culture, and accountability across multiple teams.

• Oversee day-to-day operations across multiple restaurant locations

• Drive financial performance including labor management, cost controls, P&L oversight, and revenue growth

• Develop and mentor General Managers and leadership teams

• Establish operational systems, standards, and accountability measures

• Ensure excellence in guest experience, service standards, and hospitality culture

• Partner with culinary and beverage leadership to maintain consistency and innovation

• Lead hiring, training, coaching, and performance management initiatives

• Analyze operational metrics and implement strategies for continuous improvement

• Support new restaurant openings, concept development, and expansion initiatives

• Maintain strong floor presence and lead by example

• 7+ years of multi-unit restaurant operations leadership experience

• Strong background in upscale dining, hospitality, or luxury service environments

• Demonstrated success leading high-performing teams

• Exceptional organizational, communication, and leadership skills

• Strong financial and analytical capabilities

• Experience managing high-volume operations with elevated service standards

• Ability to inspire, coach, and hold teams accountable

• Entrepreneurial mindset with hands-on leadership style

• Comfortable working nights, weekends, and high-demand service periods

• Multi-concept hospitality group experience

• New restaurant opening experience

• Fine dining and/or lifestyle hospitality background

• Experience scaling systems and teams during growth phases

• Competitive salary + performance bonus

• Growth opportunities within an expanding hospitality group

• Dining benefits

• Paid time off

• Health benefits

• Collaborative and energetic work culture

If you are passionate about hospitality, leadership, and operational excellence, we would love to hear from you.

Compensation: Salary ($130,000.00 - $150,000.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Potential Bonuses, Dining Discounts

Leadership Development

Team Building

Strategic Planning

Operational Strategy Implementation

Guest Relationship Management

Crisis Management

performance analysis

Mentorship

Innovation in Service Delivery

Collaboration With Culinary Teams

Adaptability in Fast Paced Environments

Problem Solving

Time Management

Customer Service Excellence

Change Management

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