Guest Services Manager

3 years

Noahs Ark Deli & Restaurant Teaneck, NJ
Full Time Position
SundayThursday: 10:15am9:30pm
Friday: 8:30am2:00pm

Noahs Ark is seeking an exceptional full-time Customer Service Manager to lead one of the most important and demanding positions in our company.

After more than 6 years with Noahs Ark, our longtime Customer Service Manager is relocating, creating a rare opportunity for the right person to step into a critical leadership role at the center of our restaurant, catering, delivery, reservations, and nationwide travel meal operations.

This is not a typical customer service position.

The Customer Service Manager is the first point of contact for virtually every customer interaction in person, over the phone, online, through email, WhatsApp, delivery apps, and nationwide shipping orders. This role requires someone who thrives in fast-paced environments, can juggle multiple responsibilities at once, stays calm under pressure, and genuinely enjoys helping people.

You will also be responsible for hiring, training, and managing part-time customer service staff to support busy periods and daily operations.

• Managing all front-facing customer service operations

• Handling takeout, catering, delivery, reservation, and travel meal inquiries

• Answering and prioritizing multiple phone lines

• Responding to emails, WhatsApp messages, and online order platforms

• Coordinating orders with kitchen, counter, slicer, drivers, and management

• Managing online ordering systems including DoorDash, Grubhub, and website orders

• Assisting customers with special requests, dietary concerns, catering guidance, and travel meal logistics

• Maintaining accuracy and attention to detail under tight deadlines

• Resolving customer issues professionally and compassionately

• Hiring, scheduling, and training additional customer service team members

• Learning and mastering Noahs Arks extensive operating systems and procedures

The right person for this role is:

• Extremely organized and detail-oriented

• Friendly, patient, warm, and professional

• Able to multitask at a very high level

• Comfortable working in a fast-paced and sometimes stressful environment

• Computer savvy and quick to learn systems

• Excellent on phones and with customer communication

• Able to retain large amounts of information and customer preferences

• Dependable, proactive, and solutions-oriented

• Experienced with hospitality, restaurants, catering, or customer service management (preferred)

• POS systems

• Catering operations

• Delivery logistics

• Online ordering platforms

• Outlook/email management

• Shipping or nationwide fulfillment

• Restaurant or hospitality environments

Noahs Ark is a fast-paced kosher restaurant, deli, catering company, and nationwide travel meal provider serving customers locally and across the country. Our customer service team is at the heart of everything we do, and this position plays a major role in maintaining the level of hospitality and care our customers have come to expect.

If you are someone who loves people, thrives under pressure, and wants to be part of a high-energy environment where no two days are ever the same, we would love to hear from you.

To apply, please send your resume and a brief introduction about yourself and why youd be a great fit for the role.

Compensation: Salary ($52,000.00 - $65,000.00)

Benefits & Perks: Paid Time Off, 401k, Dining Discounts

Leadership

Time Management

Problem Solving

Team Management

Communication Skills

Adaptability

Customer Relationship Management

Attention to Customer Needs

Stress Management

Organizational Skills

Interpersonal Skills

Training and Development

Logistical Coordination

Sales Skills

Multitasking

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