The Opportunity We are currently searching for an experienced and dynamic General Manager with sales/marketing experience to lead the team at our Hawthorn Suites by Wyndham, Kansas City, KS.
Who We Are:
We are proud to offer candidates a dynamic career, personal growth, a strong culture of hard work, honesty and trust. Driven by a true entrepreneurial spirit, we look for candidates who will not only improve our properties and financial performance, but also for individuals who help strengthen our team and corporate culture. Our 25+ years of experience in hospitality has shown us that our management team and associates are the building blocks for each property we own and manage; and we go through great lengths to find the best individual to fill a position.
Essential Functions, Duties and Responsibilities:
Ensure compliance with company and franchise standards for personnel administration and performance, service to patrons and room rates
Train associates in the various departments how to perform their job duties to the best of their abilities while in accordance with established objectives, policies, and procedures
Keep open communication between managers and associates
Provide disciplinary action when, and if, necessary
Provide associates with the tools they need to perform their jobs
Take immediate actions on problems that are encountered in the Hotel
Solicit for, interviews and hires new personnel
Aware of fire prevention and emergency procedures
Resolves all service issues via written communication or phone calls to the complete satisfaction of hotel guests
Investigate lost or turn down business
Represent the hotel in the market and develop relationships with key accounts
Review inventory control and selling strategy daily
Develop a sales culture in the hotel through direct involvement in the sales process
Develop and maintain effective revenue management strategies and setting aggressive goals that will drive the property’s financial performance
Perform hands-on duties as needed to deliver guest services and build/maintain guest satisfaction
Ensure that preventative maintenance programs are completed on schedule and meet brand and quality standards
Negotiate service contracts with vendors, review bids and make recommendations
Resourcefulness in problem solving and task completion ranging from hiring to sourcing supplies as well as departmental creativity
Create local and national marketing plans and pricing strategies and knows market segments. Responds quickly to changing market conditions and revises strategies accordingly
Manage human resources functions of the hotel by controlling turnover, motivating employees, focusing on employee development and retention and conducting regular employee meetings
Provides a professional image at all times through appearance, dress and communications both verbal and written
Follow company policies and procedures and is able to effectively communicate them to subordinates
Regular monitoring and maintenance of online travel channel site content, and social media feeds such as Facebook and Twitter
Education/Experience:
5 years of hotel management experience with three years in a General Manager position
College degree is preferred
Certification Requirement:
Hands on Experience
General Manager and/or other certification as required by Wyndham
Detailed knowledge of OPERA PMS is a requirement
Wyndham Hotels experience is a plus!
Skills:
Rate Management
Sales/Marketing, Social Media
Customer skills
Computer skills, OPERA PMS
Excellent leadership skills with a hands-on, lead-by-example work style
Strong oral and written communication skills
Attention to detail
Accounting knowledge
Positive attitude, outgoing and friendly personality
Working knowledge of various hotel technology systems (locks, wi-fi, etc.)
Ownership Attitude
Compensation based on experience. Salary + bonus + percentage on increased sales.
Living accomodations can be provided on the property.
Job ID: 266150833
