Job Summary
Job Description

The Opportunity We are currently searching for an experienced and dynamic General Manager with sales/marketing experience to lead the team at our Hawthorn Suites by Wyndham, Kansas City, KS.


Who We Are:

We are proud to offer candidates a dynamic career, personal growth, a strong culture of hard work, honesty and trust. Driven by a true entrepreneurial spirit, we look for candidates who will not only improve our properties and financial performance, but also for individuals who help strengthen our team and corporate culture. Our 25+ years of experience in hospitality has shown us that our management team and associates are the building blocks for each property we own and manage; and we go through great lengths to find the best individual to fill a position.


Essential Functions, Duties and Responsibilities:

  • Ensure compliance with company and franchise standards for personnel administration and performance, service to patrons and room rates

  • Train associates in the various departments how to perform their job duties to the best of their abilities while in accordance with established objectives, policies, and procedures 

  • Keep open communication between managers and associates

  • Provide disciplinary action when, and if, necessary

  • Provide associates with the tools they need to perform their jobs

  • Take immediate actions on problems that are encountered in the Hotel 

  • Solicit for, interviews and hires new personnel 

  • Aware of fire prevention and emergency procedures

  • Resolves all service issues via written communication or phone calls to the complete satisfaction of hotel guests

  • Investigate lost or turn down business

  • Represent the hotel in the market and develop relationships with key accounts

  • Review inventory control and selling strategy daily 

  • Develop a sales culture in the hotel through direct involvement in the sales process

  • Develop and maintain effective revenue management strategies and setting aggressive goals that will drive the property’s financial performance

  • Perform hands-on duties as needed to deliver guest services and build/maintain guest satisfaction

  • Ensure that preventative maintenance programs are completed on schedule and meet brand and quality standards

  • Negotiate service contracts with vendors, review bids and make recommendations

  • Resourcefulness in problem solving and task completion ranging from hiring to sourcing supplies as well as departmental creativity 

  • Create local and national marketing plans and pricing strategies and knows market segments. Responds quickly to changing market conditions and revises strategies accordingly

  • Manage human resources functions of the hotel by controlling turnover, motivating employees, focusing on employee development and retention and conducting regular employee meetings

  • Provides a professional image at all times through appearance, dress and communications both verbal and written

  • Follow company policies and procedures and is able to effectively communicate them to subordinates

  • Regular monitoring and maintenance of online travel channel site content, and social media feeds such as Facebook and Twitter



  • 5 years of hotel management experience with three years in a General Manager position 

  • College degree is preferred


Certification Requirement:

  • Hands on Experience

  • General Manager and/or other certification as required by Wyndham

  • Detailed knowledge of OPERA PMS is a requirement

  • Wyndham Hotels experience is a plus!



  • Rate Management

  • Sales/Marketing, Social Media

  • Customer skills

  • Computer skills, OPERA PMS

  • Excellent leadership skills with a hands-on, lead-by-example work style 

  • Strong oral and written communication skills

  • Attention to detail

  • Accounting knowledge

  • Positive attitude, outgoing and friendly personality 

  • Working knowledge of various hotel technology systems (locks, wi-fi, etc.)

  • Ownership Attitude

Compensation based on experience. Salary + bonus + percentage on increased sales.

Living accomodations can be provided on the property. 

Job ID: 266150833

Helix Hospitality
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