Food & Beverage Director

As the Food & Beverage Director at Concord Hospitality, you will lead and oversee all F&B operations within the hotel, including restaurant outlets, banquet events, and in-room dining. This position is responsible for driving financial performance, delivering exceptional guest experiences, and fostering a high-performing team culture. You will collaborate with culinary and service teams to implement innovative concepts and maintain service excellence aligned with Concord's core values.

Responsibilities:

• Develop short-term and long-term financial and operational plans that align with the hotel’s and Concord’s strategic goals.
• Oversee all F&B outlets and banquet operations to ensure seamless execution and service excellence.
• Maintain product and service quality standards by conducting evaluations, guest feedback analysis, and complaint investigations.
• Design and implement revenue-generating programs that provide excellent value and guest satisfaction.
• Empower and train team members to meet or exceed guest expectations through consistent service delivery.
• Monitor food presentation and partner with Sous Chefs and kitchen staff to address any concerns or inconsistencies.
• Ensure smooth execution of group bookings and banquet events using proper banquet service techniques.
• Lead and motivate F&B associates using effective leadership practices and performance management.
• Recruit, interview, onboard, and train qualified team members to meet service and performance standards.
• Make strategic business decisions using reports, performance data, and operational insights.
• Enforce all Concord and brand standard operating procedures (SOPs) and service protocols.
• Oversee the creation and execution of marketing initiatives to promote F&B outlets and seasonal offerings.
• Continuously develop and implement innovative programming to remain competitive in the local market.
• Build relationships within the local community to enhance public relations and brand presence.

Qualifications:

• Proven experience in a leadership role within the food and beverage or hospitality industry.
• Strong understanding of financials, food cost, labor cost, and revenue strategies.
• Excellent communication and interpersonal skills with a hands-on leadership style.
• Ability to lead by example and foster a team environment focused on guest satisfaction and operational excellence.
• Experience managing both restaurant and banquet operations is preferred.
• Strong organizational and problem-solving skills.

Benefits

We offer competitive wages and a comprehensive benefits package for full-time associates, including:

• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) program with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training & development opportunities
• Career advancement within our growing portfolio

Why Join Concord?

At Concord Hospitality, we invest deeply in our associates through training and development at all levels, from interns to executives. Our “Associate First” culture nurtures personal and professional growth within the workplace and beyond. We value work-life balance, diversity, and our commitment to delivering outstanding customer service and quality accommodations in every market we serve.

Concord Hospitality is built on five Cornerstones: Quality, Integrity, Community, Profitability, and FUN! Our associates embody these values and proudly cheer our company motto heard across North America:

“We Are Concord!”

We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”