at The Resort at Paws Up in Greenough, Montana, United States
Job DescriptionJoin the Team at Montanas Premier Luxury Ranch Resort!
MIT+ Medical, Dental, Vision Insurance
+ 401K with Employer Match
+ Paid Time Off 9 Floating Holidays and 15 Personal Days
+ Career Development and Advancement Opportunities
+ Life Insurance, Long Term, and Short-Term Disability
+ Employee Assistance Program (5 free counseling sessions)
+ Referral Bonus Program (Get paid $250 to recruit)
+ Carpool Reimbursement ($5-$20/Day)
+ Employee Discounts on Merchandise (30% on select items in our retail store)
+ Employee Lunch Provided
Key Skills:
+ Handle guest reservations and requests with 90% accuracy.
+ Use software like Maestro, Fetch, and OpenTable for efficient service.
+ Communicate professionally to ensure seamless guest experiences.
+ Solve guest concerns in real-time.
+ Apply Forbes service standards for luxury hospitality.
Key Skills:
+ Manage guest dining experiences and staff operations.
+ Develop time management and delegation skills.
+ Coordinate events and read Banquet Event Orders (BEOs).
+ Ensure food safety and service efficiency.
+ Balance guest engagement with team leadership.
Key Skills:
+ Gain expertise in beverage service, pairings, and glassware selection.
+ Anticipate guest needs for a tailored dining experience.
+ Coordinate between kitchen and service teams.
+ Adapt to changing guest dynamics.
+ Maintain Forbes luxury service standards.
Key Skills:
+ Manage complex guest billing with accuracy.
+ Resolve guest concerns and enhance service recovery.
+ Facilitate cross-department communication for smooth service.
+ Handle both positive and negative guest feedback professionally.
Key Skills:
+ Plan and coordinate large-scale events.
+ Organize holiday decorations and setup.
+ Use event management software for seamless execution.
+ Lead cross-team meetings to ensure smooth collaboration.
Key Skills:
+ Develop and refine operating procedures for glamping services.
+ Adapt to site-specific challenges like terrain and weather.
+ Train and manage seasonal staff effectively.
+ Forecast demand and optimize resource planning.
Key Skills:
+ Apply Forbes luxury housekeeping standards.
+ Manage housekeeping staff schedules and logistics.
+ Oversee inventory and maintain efficiency.
+ Conduct detailed housekeeping inspections.
+ Handle guest requests and service recovery professionally.
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