Assistant Hotel Manager-Huntley Lodge and Shoshone Condominium Hotel

Overview

The Huntley Lodge Assistant Hotel Manager is your opportunity to join a great hospitality team. You will assist the Huntley Lodge & Shoshone Condominium General Manager with all day-to-day hotel operations. You will be responsible for leading the entire hotel team on General Manager off-days, and helping create a culture of respect, dedication, personal growth, safety, and hard work. This includes supporting the Lodging Management Team and working with all Resort departments to ensure a consistent and positive experience for all guests and employees.

Responsibilities

• Assist Huntley Lodge & Shoshone Condominium General Manager with all hotel responsibilities and projects.
• Work as Manager On Duty for the Huntley Lodge and lead the team on General Manager's off-days.
• Oversee Huntley Front Desk Manager and support Hotel Operations. Manage the Public Areas Team which cleans all public areas throughout the resort. The candidate is expected to be following up with work produced outside of the hotel that the Public Areas Team is responsible for.
• Foster a collaborative environment with adjacent resort divisions, including Food and Beverage, Retail, Conference Services, and Ski Rental. Work with the other division managers and team members in a productive manner.
• Help define and create a culture which highlights positivity, productivity, and professionalism.
• Assist with managing labor hours and hotel expenses.
• Listen to and manage guest complaints and oversee service recovery and resolution.
• Communicate all policies, procedures and service standards to staff and ensure compliance.
• Walk and inspect hotel public areas and guest rooms daily to ensure Boyne Brand Standards are met.
• Assist with guest recovery of detractor scores in guest surveys.
• Create strong communication lines between staff, guests, and management.
• Assist in recruiting, interviewing, hiring and training front line staff.
• Continue to develop training materials and program for all hotel departments.
• Responsible for supporting pre-season and ongoing training sessions and motivating team members
• Communicate frequently with lodging managers to set, assess, and discuss goals and complete operational planning.
• Praise, discipline and counsel staff as needed.
• Work shifts within Lodging Department positions as needed.
• Monitor the personal appearance of staff members and enforce the Big Sky Employee Handbook polices and guidelines.
• Ensures that the work environment is safe for employees and that employees have access to all safety materials and personal protective equipment required for job completion.
• Required to know the fire safety and evacuation procedures and incorporate these procedures into staff training.
• Abide by and uphold Big Sky Resort and Boyne Resorts policies.

Qualifications

• Candidate must acknowledge that Big Sky is a seasonal resort, and Manager is expected to schedule most if not all elective vacation time during the hotel closure periods of May and October.
• Relevant degree and/or experience required.
• Previous leadership role/management and hospitality experience preferred.
• Knowledge of Microsoft Office, Outlook and Excel required. Previous knowledge of Springer Miller Systems (SMS) is helpful.
• Ability to learn various systems and programs including Springer Miller Systems and Alice.
• Must have valid driver's license and be able to drive a company vehicle from time to time.
• Excellent leadership and interpersonal skills are required.
• Possess strong written and verbal communication skills, organization, detail oriented, sense of urgency, critical thinking and problem solving skills.
• Candidate must maintain a drive for excellence and consistent strong performance.
• Must have the ability to handle multiple tasks at once and adapt to changing situations and environments.
• Seasonal interviewing, hiring and terminations required in a seasonal resort environment.

Be a part of ourfull-timeyear roundteam and enjoy these great benefits!

• Free Ski Pass for you, your spouse and dependents
• FREE Golf Passfor you, your spouse and dependents
• Free Scenic Lift Pass for you, your spouse and dependents
• FREE Basecamp activities including zip line courses and discounted passes for spouse and dependents
• Steep Lodging discountsfor accommodation for friends and family (blackout dates apply)
• 25% off Food discount at all outletswith charging privileges
• 20%-30% off Retail discount at all outletswith charging privileges, gear and sponsor discounts
• Eligibility for affordable employee housing,a short walk or free bus ride away from work
• 401k and Health benefits for you and your family