Front Of House Manager

FRONT OF HOUSE MANAGER

Sub Rosa Bakery

Date Posted August 02, 2025

Location Richmond, VA

Category Culinary

Job type Full-Time

COMPANY DESCRIPTION

Sub Rosa Bakery is a craft centered, grain forward bakery and stone milling operation located in the heart of the historic Church Hill neighborhood of Richmond, VA. Our coffee program is also robust and we work closely with two local roasters to provide the highest quality coffee and espresso drinks possible.

Our produce and grain comes directly from farmers in the region and all of our pastries and bread are made with local or regional wheat, rye, and corn that we mill in house. We are part of a movement to recreate a local grain economy and are committed to offering the highest quality we can to our community.

Although we have been open since 2012, we were forced to close last November when the bakery suffered a fire. We are in the midst of rebuilding and are planning to reopen this November. We cannot wait to serve the neighborhood and beyond again as a communal gathering spot with the highest quality of baked goods and coffee possible.

JOB DESCRIPTION

We are looking for a highly organized and proactive FOH Administrative Manager to support and lead the Front of House (FOH) team while managing administrative functions. This role blends hands-on leadership, thoughtful scheduling, and communication with internal teams, vendors, and customers. Ideal candidates will be detail-oriented, comfortable switching between strategic planning and day-to-day execution, and committed to cultivating a warm, efficient, and high-functioning customer-facing space.

Key Responsibilities

Weekly Administrative Tasks

Place weekly coffee orders

Coordinate and send weekly FOH-to-BOH communication

Check and respond to emails, including customer inquiries and donation requests

Manage wholesale communication and order coordination

Attend weekly management meetings

Create and maintain the monthly FOH staff schedule

Schedule and lead FOH team meetings

Communicate and document any policy changes to FOH staff

FOH Leadership & Shift Support

Lead by example while working flexible FOH shifts (barista, cashier, packer, deliveries, etc.)

Maintain product quality and FOH presentation (e.g., pastry pulling, dark loaf organization)

Ensure FOH space is consistently clean, organized, and welcoming

Empower staff through daily feedback, open communication, and shared responsibilities

Cultivate a strong team culture and sense of ownership among FOH employees

Staff Management

Recruit, hire, and onboard new FOH team members

Conduct 60-day reviews and regular performance check-ins

Provide ongoing feedback and support to long-term employees

Share performance updates and concerns with bakery leadership

Schedule and oversee deep cleaning shifts

Maintenance Oversight

Monitor equipment and perform routine maintenance (e.g., espresso machine)

Report repair needs and malfunctions (e.g., refrigeration, dish machine, ice machine) to the appropriate manager

Inventory Oversight

Oversee wine and coffee inventory; address discrepancies as needed

Manage soda and sparkling water stock (and help evaluate its continued relevance)

Coordinate paper goods inventory with Old Dominion

Special Order Website Management

Update website with accurate product listings, pricing, and availability

Adjust ticket volume and scheduling capacity based on workload

Collaborate with BOH Manager on product feasibility and changes

Ideal Candidate Qualities

Strong written and verbal communication

High attention to detail and task follow-through

Experience in a high-volume cafe, bakery, or hospitality setting

Comfort with digital tools (spreadsheets, scheduling platforms, email, POS, etc.)

Calm under pressure and responsive to evolving team needs

Deep commitment to hospitality and team culture

COMPENSATION

this position is: salaried, $50,000 - $75,000

APPLICATION INSTRUCTIONS