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Manager Housekeeping
Shinola Hotel
1400 Woodward Avenue
Detroit, MI 48226
Hotel with 129 Rooms
Managed By Sage Hospitality Group
Full-Time
Why us?
Shinola Hotel is seeking a HousekeepingManager to create timeless memories and quality experiences for guests and associates alike.
The worlds first Shinola Hotel is Detroits new living room. What started as a watch company has transformed into a luxury brand that creates a lasting impact on visitors and locals alike, with products and services uniquely their own. Born in Detroit, the Shinola team has an unwavering commitment to build upon the citys history and create thoughtfully designed spaces and experiences. Come join the team at Shinola Detroit and experience the artful hospitality this boutique hotel has to offer.
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.
We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. Were not afraid to forge our own path. After all, its what industry leaders do. Thats why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you doits really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!
Job Overview
The Housekeeping Manager assists the Director of Housekeeping in managing associates and ensuring the cleanliness and sanitation of the hotel, guest rooms, public areas, laundry and other assigned areas. Coordinates all functions of the Housekeeping and Laundry departments and ensures impeccable levels of cleanliness and upkeep. Must demonstrate excellent leadership, communication and team building skills with associates, peers and across departments.
Responsibilities
Primary duties include; directing, interviewing, hiring, counseling, plan work schedules, assign work duties of Housekeeping associates.
Lead pre-shift meetings communicates arrivals, departures, identifies VIPs, delegates room assignments and duties.
Assist the Executive Housekeeper in interviewing and selecting new Associates for hire
Monitor the housekeeping staff and their productivity and efficiency for the purpose of recommending promotions or other changes in their status
Assist the Executive Housekeeper in the handling of employee complaints and grievances and disciplining them up to termination when necessary
Determine the type of materials, supplies, and tools to be used or merchandise to be bought, stocked and sold.
Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
Respond to guest requests, concerns and problems to ensure guest satisfaction. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.
Qualifications
Education/Formal Training
One to two years of post-high school education.
Experience
Experience rpreferred by position is from one to two years of employment in a related position with this company or other organization(s).
Knowledge/Skills
Self-starting personality with an even disposition.
Ability to meet standards of appearance.
Can communicate well with guests.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pushing vacuum entire length of hallway, carrying supplies from department to assigned floor, carrying dirty linen to laundry shoot, removing room service trays and carrying dirty dishes to service area.
Bending/kneeling -dusting requires bending and kneeling to reach all areas. Room service trays are placed on floor for pick up. Bending would be required to retrieve dirty dishes.
Ability to communicate with guests, housekeepers/main linen room attendant, supervisor.
Ability to assess required reaction to meet standards.
Mobility -movement to reach all areas of responsibility to include: shelves, windows, ledges, pipes, under and around furniture.
Continuous standing -continuously standing and/or walking to accomplish all that is required for position.
Climbing stairs -approximately 40 steps 15% of 40 hour week.
No driving required.
Environment
Prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift.
Benefits
Unlimited paid time off
Medical, dental, & vision insurance
Eligible to participate in the Companys 401(k) program with employer matching
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Company-paid short-term disability
Employee Assistance Program
Great discounts on Hotels, Restaurants, and much more.
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
Posted July 30, 2025
19
Shinola Hotel
Situated on the corner of Iconic Woodward Avenue in the heart of Downtown Detroit, the Shinola Hotel is defined by a timeless sense of style, approachable service, and an obsession with quality craftsmanship, our luxury hotel was meant for living and sharing in good times with great company.
The Shinola Hotel comprises two renovated structures - the Rayl Building (designed by architecture firm Baxter, O'Dell & Halpin and constructed in 1915 for Rayl's hardware store) and the Singer Building (designed by architecture firm Smith, Hinchman & Grylls and constructed in 1936 for the Singer sewing-machine company) - and three new properties. The complex was developed by Bedrock Real Estate Developers and architecture firm Kraemer Design Group in 2018. It stands at 150,000 sq. ft with hotel, meeting space, restaurant and retail.
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Employer Login
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Search 8,272 current hospitality jobs
what
where
Manager Housekeeping
Shinola Hotel
1400 Woodward Avenue
Detroit, MI 48226
Hotel with 129 Rooms
Managed By Sage Hospitality Group
Full-Time
Why us?
Shinola Hotel is seeking a HousekeepingManager to create timeless memories and quality experiences for guests and associates alike.
The worlds first Shinola Hotel is Detroits new living room. What started as a watch company has transformed into a luxury brand that creates a lasting impact on visitors and locals alike, with products and services uniquely their own. Born in Detroit, the Shinola team has an unwavering commitment to build upon the citys history and create thoughtfully designed spaces and experiences. Come join the team at Shinola Detroit and experience the artful hospitality this boutique hotel has to offer.
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.
We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. Were not afraid to forge our own path. After all, its what industry leaders do. Thats why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you doits really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!
Job Overview
The Housekeeping Manager assists the Director of Housekeeping in managing associates and ensuring the cleanliness and sanitation of the hotel, guest rooms, public areas, laundry and other assigned areas. Coordinates all functions of the Housekeeping and Laundry departments and ensures impeccable levels of cleanliness and upkeep. Must demonstrate excellent leadership, communication and team building skills with associates, peers and across departments.
Responsibilities
Primary duties include; directing, interviewing, hiring, counseling, plan work schedules, assign work duties of Housekeeping associates.
Lead pre-shift meetings communicates arrivals, departures, identifies VIPs, delegates room assignments and duties.
Assist the Executive Housekeeper in interviewing and selecting new Associates for hire
Monitor the housekeeping staff and their productivity and efficiency for the purpose of recommending promotions or other changes in their status
Assist the Executive Housekeeper in the handling of employee complaints and grievances and disciplining them up to termination when necessary
Determine the type of materials, supplies, and tools to be used or merchandise to be bought, stocked and sold.
Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
Respond to guest requests, concerns and problems to ensure guest satisfaction. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.
Qualifications
Education/Formal Training
One to two years of post-high school education.
Experience
Experience rpreferred by position is from one to two years of employment in a related position with this company or other organization(s).
Knowledge/Skills
Self-starting personality with an even disposition.
Ability to meet standards of appearance.
Can communicate well with guests.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pushing vacuum entire length of hallway, carrying supplies from department to assigned floor, carrying dirty linen to laundry shoot, removing room service trays and carrying dirty dishes to service area.
Bending/kneeling -dusting requires bending and kneeling to reach all areas. Room service trays are placed on floor for pick up. Bending would be required to retrieve dirty dishes.
Ability to communicate with guests, housekeepers/main linen room attendant, supervisor.
Ability to assess required reaction to meet standards.
Mobility -movement to reach all areas of responsibility to include: shelves, windows, ledges, pipes, under and around furniture.
Continuous standing -continuously standing and/or walking to accomplish all that is required for position.
Climbing stairs -approximately 40 steps 15% of 40 hour week.
No driving required.
Environment
Prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift.
Benefits
Unlimited paid time off
Medical, dental, & vision insurance
Eligible to participate in the Companys 401(k) program with employer matching
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Company-paid short-term disability
Employee Assistance Program
Great discounts on Hotels, Restaurants, and much more.
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
Posted July 30, 2025
19
Shinola Hotel
Situated on the corner of Iconic Woodward Avenue in the heart of Downtown Detroit, the Shinola Hotel is defined by a timeless sense of style, approachable service, and an obsession with quality craftsmanship, our luxury hotel was meant for living and sharing in good times with great company.
The Shinola Hotel comprises two renovated structures - the Rayl Building (designed by architecture firm Baxter, O'Dell & Halpin and constructed in 1915 for Rayl's hardware store) and the Singer Building (designed by architecture firm Smith, Hinchman & Grylls and constructed in 1936 for the Singer sewing-machine company) - and three new properties. The complex was developed by Bedrock Real Estate Developers and architecture firm Kraemer Design Group in 2018. It stands at 150,000 sq. ft with hotel, meeting space, restaurant and retail.
Job ID: 487405200
Originally Posted on: 7/30/2025
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