Front Desk Supervisor

A sophisticated hotel in the heart of downtown DC. Bridging the best of DCs storied historic highlights and leafy residential neighborhoods, the Kimpton Banneker Hotel has one of the most enviable addresses in the District.

Get immersed in the rich legacy and urban culture of the nations capital at this distinctive boutique hotel. With curated artwork throughout, the Banneker offers 144 oversized guest rooms & suites, a relaxed French bistro with al fresco dining and the popular Lady Bird rooftop event venue with sweeping views of the city and White House. Hosting events in style couldnt be easier with access to dedicated event rooms for meetings and unique space for an unforgettable social event or wedding reception.

If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love for DC, this could be the perfect job for you! Are you passionate and creative with a desire to grow? Lets talk! Click here to learn more about what makes The Banneker one-of-a-kind in DC.

THE ROLE

Valor Hospitality is a leading hotel management company that is a trend setter in the hospitality market. The company is recognized by owners, investors, developers, and guests as an innovative partner to drive revenue and increase profits. We believe that the highest form of compliment is respect for each associate, both as an individual and as a valued part of our organization. We will do our best to encourage communication, and we will listen with an open mind to new ideas. Furthermore, we are dedicated to implementing those ideas, which will result in a higher level of productivity and professionalism. In addition, we are committed to you, and your career advancement and we will provide you the opportunity to be successful.

Assist the Guest Services Manager by overseeing the responsibilities of the guest service staff. Ensure that the guests are being serviced in a professional and competent manner. Smile and greet customers in a welcoming manner, as the first point of contact.

• Can perform and assist with all the front desk functions to include but not limited to the following Guest Service Aide, PBX Operator, Guest Service Agent, Reservationists, etc. Has complete working knowledge and understands the software system, to include all daily transactions, and reservations operations.

• Knows how and where to post all charges and knows all the room rates. Train all new Guest Service Agents.

• Communicate with the Engineering Department regarding any maintenance requests from the guests.

• Check AM and PM discrepancy reports. Communicate with the Housekeeping Department regarding guest rooms and requests.

• Issues safety deposit boxes to guests when requested.

• Provide for a safe work environment by following all safety and security procedures and rules.

• Ensure proper staffing levels of the guest service department by assisting Guest Services Manager in preparing weekly schedule and maintaining proper documentation (time cards, disciplinary procedures, reviews, etc.).

• Assist the Guest Services Manager by handling special requests, group blocking and unusual circumstances.

Education: High school diploma or equivalent experience.

Experience: Six to twelve months of employment in a related supervisory position or guest relation position with this company or other organizations.

Pay Range: $27-$28 an hour, DOE

Skills and Abilities: Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor. Working knowledge is generally learned on-the-job. Communicate information and hotel services to management, staff and guests. #INDbanneker

• Competitive Salary

• Daily Pay!

• Team Member Hotel Discount Program

• Uniforms Provided for most positions

• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options

• Paid PTO beginning after ninety (90) days of employment

• 401k with employer match

• Team Member Awards and Recognition programs throughout the year

• Food and Beverage Discounts

• Tuition Reimbursement

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