Housekeeping Supervisor

Position Title:              Housekeeping Supervisor (HS)

Type of Position:         Permanent, Full Time

Reports To:                  Assistant General Manager (AGM) or General Manager (GM)

General Description: Executes the Association’s housekeeping services programs and procedures by training, supervising, and motivating the housekeeping personnel to ensure all tasks are completed and schedules are met. The HS is a “working” supervisor who performs housekeeping tasks. It is estimated that the administrative portion of this position will be 35% of the employee’s time. The remaining 65% of the employee’s time will be performing housekeeping services within and around the building.

Location: Ventnor City, NJ

Schedule: Monday through Friday 7:00 a.m. to 3:00 p.m. from the week after Labor Day weekend through the first week in May. It is expected the HS will adjust their schedule once or twice a month to be on site during the later shifts. During the summer season, May 1st through the week after Labor Day, the HS will work either on Saturday or Sunday each week. Overtime will be required as may be necessary due to conditions in the building.

Education: High school diploma or equivalent. Trade certifications are a plus.

Experience:   A minimum of five (5) years’ experience in a supervisory position for housekeeping and/or environmental services in a large apartment building, hotel, or office building. Condominium and/or HOA experience is a plus.

Compensation: Compensation is commensurate with experience. There is a generous benefits package.

Application Requirements:

• Need to provide proof of legal status to work in the Unites States.
• Will need to pass a background check and drug screening.

Personal Qualifications:

• Must have a good working knowledge of computers. This includes, but is not limited to, the following:
  • Excel
  • Microsoft Word
  • BuildingLink, after in-house training. This is used primarily for work orders.
  • Using a tablet, after in-house training.
  • Using phone-based apps, after in-house training.
• Must be a self-starter and well organized.
• Ability to read and understand in English is mandatory. Being bi-lingual in Spanish is a plus.
• Ability to speak clearly.
• Ability to read and understand information presented orally and in writing.
• Exceptional problem-solving skills.
• Exceptional customer service skills
• Good written and verbal communication.
• A demonstrated knowledge of all areas of position to train and direct staff.
• A demonstrated ability in verbal and written communication.
• Attention to detail.
• A demonstrated ability to lead.
• Ability to work well with others in a team environment.
• Be able to review, modify and/or create work schedules as may be needed to optimize the appearance of the common areas of the building.
• Must be able to train staff in how to use all types of housekeeping equipment and cleaning procedures.
• Must have reliable transportation.
• Must be punctual.
• Attention to detail.

Housekeeping Services Qualifications: The qualifications for this position include, but are not limited to, the following:

• Must have a high-level knowledge of all housekeeping equipment. Including, but not limited to, buffers, carpet extractors, hand vacuum cleaners, ride-on vacuum cleaners, mops, brooms, and power washers.
• Must have a high-level knowledge of all housekeeping cleaning procedures.
• Skilled with the operation of all housekeeping equipment.
• The physical demands below are representative of those that may be needed by the HS.
  • Ability to stoop, stand, and climb.
  • Frequently lift a minimum of fifty (50) pounds of equipment and/or supplies.
  • Regularly required to crouch and reach to install/move equipment by bending forward at the waist or by bending the legs and spine.
  • Ability to stand for long periods of time.
  • Ability to properly climb a ten-foot (10) A-frame ladder.
  • Ability to properly use and climb a twenty-foot extension ladder.
  • After training, the ability to properly use a thirty (30) foot scissor lift.
  • Ability to work outside for extended periods of time as needed in all weather conditions.
  • Involves movement between departments and floors to facilitate work.
  • Excellent manual dexterity.

Responsibilities: Some of the responsibilities of the HS are:

• Be proficient in all housekeeping related tasks that all housekeeping staff must perform, demonstrating service orientation to fellow employees, staff, and residents.
• Work closely with and motivate housekeeping staff to ensure work is performed properly and personnel are following schedules (duty lists).
• Conduct training sessions with housekeeping staff regularly and as assigned by the AGM or GM.
• Monitor and inspect the equipment daily to ensure it is maintained in a clean condition and in good repair.
• Snow Removal: For all storms the initial snow removal is performed by the housekeeping staff.
  • Prep equipment for the snow season. Send out power equipment to be tuned up for the season.
  • Prep equipment for summer storage.
  • Keep adequate supplies of gas and oil in stock and stored in the garage.
  • Work with the AGM and GM to plan for clearing of each snow event prior to the event.
  • Work with the snow removal vendor once Management has called them in.
  • Salt and Calcium Chloride: Inventory, track supplies and order as needed.
  • Be prepared to stay overnight as may be needed. This would include, but not be limited to, inclement weather and other building emergencies. This rarely is needed but it can happen.
  • Work with the AGM and GM to house staff should a storm require staff to stay overnight.
  • Be on site to oversee the staff during snow removal operations.
  • Recommend to Management the purchase of snow clearing equipment, such as, but not limited to, shovels, brooms, snowblowers, snow sweepers and ice melt spreaders prior to and during the snow removal season.

• Perform administrative functions as needed and requested. This could include, but is not limited to, the following:
  • Payroll
  • Supply inventory. This includes ordering needed supplies and keeping an accurate inventory of them.
  • Track supply inventory, report supply usage and order needed supplies.
  • Equipment inventory. This includes ordering smaller equipment as needed and making suggestions to Management as to purchasing larger equipment.
  • Creation and modification of cleaning schedules
  • Creation of training program
  • Continuing education for the HS by third party trainers.
  • Stay up to date concerning industry trends, standards, systems, and supplies.
  • Prepare daily inspection reports addressing activities and projects.
• Maintain good public relations with all residents and staff personnel.
• Ensure that the housekeeping staff maintain a high standard of personal appearance.
• Observe cleaning and maintenance needs throughout the community and submit written project requests.
• Participate in interviewing applicants for positions in the department. Counsel employees and recommend termination when necessary.

Interactions

The nature of the HS position is such that the Es interacts with all departments, outside vendors and residents.  The HS:

• Works regularly around residents within the Community.
• Interact regularly with housekeeping staff under their direct supervision.
• May interact with vendors in Community.
• Interact regularly with staff from other departments
• Interact regularly with residents.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability status, age, sexual orientation, gender identity and expression, marital status, citizenship, HIV/AIDS status or any other legally protected factor.

The statements in this description of the position are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job