Front of House Manager

1 year

Primary Job Responsibilities:

The Floor Manager role is a key supervisor of our brewery & restaurant and a crucial element to the overall hospitality management team. You will work closely with the management team to learn, shape, grow, and maintain the hospitality program. This will include the F&B quality, service standards, training, financials, staffing, and other details outlined below. It will also involve managing the floor and event spaces from day-to-day in coordination with the remaining management team.

Responsibilities: (include, but are not limited to)

• Cultivate a culture of authentic hospitality that supports our business objectives and growth.
• Learn and be able to execute general daily operations.
• Train on all general event execution and service standards across locations.
• Learn the details of our brewing process, brand evolution/identity, retail/wholesale department.
• Participate in pre-shifts and continuing education for all staff. Provide training resources for events and general training.
• Assist in keeping all facilities clean & organized.
• Work the service floor daily in the restaurant & bar, while leading staff performance and ensuring guest satisfaction.
• Maintain excellence and cleanliness of all restaurant spaces.
• Foster positive working relationships with managers and hourly staff throughout service periods, ensuring effective and timely communication.
• Work with beverage management to conduct, reconcile and submit month end beverage inventory (not required for all managers.)
• Remain current and compliant with the correct HR practices and policies, holding employees accountable to all standards and practices, evaluating and/or following disciplinary procedure when necessary.
• Validate that the payroll process is completed accurately, on time and according to business/accounting procedures (not required for all managers.)
• Ensure that the schedule is posted in a timely manner and in accordance with staffing needs and labor targets (not required for all managers.)
• Remain current and compliant with the correct HR practices and policies.
• Hold employees accountable to all standards and practices, evaluating and/or following disciplinary procedure when necessary.
• Ensure Health Department compliance for all restaurant spaces.
• Provide feedback and guidance with excellence and hospitality in mind, ensuring that all team members have a pathway for growth and development.
• Work both opening and closing shifts as needed.
• Consistently look for internal and external candidates to build our growing team.

Qualifications

You have:

• An innate love of hospitality
• 2-3+ years of management experience in a fast-paced, high-volume environment in restaurants, hotels, bars, or breweries.
• Experience with & understanding of Microsoft Office applications (Excel, Word, Outlook, etc)
• Knowledge of & experience with POS and ERP Systems such as R365 or Craftable is a plus
• Knowledge of hospitality systems and processes and an ability to find the simplest solution to complex problems
• Excellent written and oral communication skills
• Strong analytical and organizational skills and impeccable attention to detail
• A passion for craft beer (preferred)
• Bachelors degree or similar experience

You are:

• Energized by guest experiences, and motivated to provide perfect hospitality
• A dynamic leader, able to bring people together and get the most out of your team
• Biased to action, with both creative and analytical acumen to uncover problems and find solutions
• A motivated self-starter who thrives in uncertainty a roll up your sleeves and get it done type of person
• Digitally fluent, with a comprehensive understanding of Office and project management software. We pride ourselves on using technology efficiently here at Torch & Crown and maintain a digital-first mindset.
• Meticulous and organized

Compensation: Salary ($70,000.00 - $80,000.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Potential Bonuses, Dining Discounts

Leadership

Team Leadership

Team Collaboration

Problem Solving

Customer Service Orientation

Guest Satisfaction Focus

Time Management

Conflict Resolution

Mentoring and Coaching

Adaptability

Collaboration

Creativity

Strategic Planning

self motivation

Inventory Management

Digital Literacy

Attention to Compliance

Training and Development

Effective Communication

Interpersonal Skills

Staff Development

Strategic Thinking

Crisis Management

Operational Efficiency

Cultural Awareness

Creativity in Problem Solving

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