Executive Housekeeper l Holiday Inn Wilsonville

JOB SUMMARY: Directs, plans and controls both Housekeeping and Laundry Departments in

smooth and efficient manner. Maintains the highest levels of cleanliness of all guest rooms, public

spaces, and back of the house areas. Excluding kitchen and banquet areas. Provides for a safe and

orderly environment for all guests and associates. Provides a well-trained and productive staff with

good working habits for the Housekeeping and Laundry Departments. Analyzes departmental

procedures to maximize productivity and quality in order to control payroll and supply costs.

RESPONSIBILIES AND AUTHORITIES:

• Maximize potential room revenues through constant attention to detail, product knowledge, and
• Daily inspections to insure the highest quality of product.
• Control and support staff personnel.
• Staff development and associate relations through constant interaction with current staff.
• Associate Relations - Ability to deal effectively and efficiently Housekeeping and other staff.
• Achieving guest satisfaction through customer relations, continuous contact with all levels of
• Customers relative to ensuring their comfort and accommodating special needs.
• Maintaining Sheraton Corporation room standards at all times on a daily basis.
• Maintaining limitations of staffing guides.
• Responsible for maintaining records of all scheduled Housekeeping maintenance; i.e., rug shampooing, drapery dry cleaning, mattress turns, bedspreads and shower curtains. Responsibility includes obtaining bids from local vendors.

QUALIFICATIONS:

• Education: Undergraduate degree preferred.
• Experience: Five years to ten years experience in commercial cleaning, with at least three years experience as and Executive Housekeeper or Assistant Executive Housekeeper.
• Skills/Traits: Must have working knowledge of accounting, decorating, purchasing, sanitation, renovation, refurbishing, and training others.
• Communications: Should possess good public relations skills with strong emphasis on written and oral communication.

SPECIFIC DUTIES:

• Responsible for hiring and training of all Housekeeping and Laundry personnel.
• Responsible for developing and recording Housekeeping procedures and check lists and insuring that all such procedures are followed.
• Responsible for all proper training and retraining of personnel in safety procedures and departmental procedures.
• Responsible for maintaining inventory records of all linen, guest room supplies, cleaning and laundry supplies on a monthly basis; reporting such records to General Manager.
• Responsible for reporting needs in Housekeeping inventory using purchase order requisitions to Director of Property Operations.
• Controls, requests and purchases all guest room and other supplies in order to maintain established pars.
• Responsible for maintenance schedules of all vacuums and floor machines using Engineering work order requisitions.
• Responsible for maintaining proper rotation of inventory in laundry area and scheduling cleaning and maintenance of all laundry machines.
• Responsible for cleanliness of the lobby, public areas, ballroom and guest rooms.
• Responsible for scheduling all Housekeepers and Laundry personnel, with respect to staffing guidelines and labor costs.
• Responsible for providing for the inspections of all guest rooms, meeting rooms, and public areas on a daily basis.
• Responsible for constant updating of associate records; i.e., performance reviews, personnel action forms, to insure compliance with State, Federal, and Pollin Hotels rules and regulations.
• Provide support services for associates, listening to associate concerns and guest input
• Offer suggestions for future use. Act as mediator in tense situations. Maintain open door policy to associates.
• Must attend all staff and rooms meetings as requested.
• Responsible for maintaining regular associate meetings and documenting minutes on a monthly basis.
• Responsible for achieving budgeted goals and profits for each month.
• Responsible for conveying information to the guests concerning hotel services and helping to provide any such services as requested.
• Supervises and controls lost and found department. Responsibilities include mailing lost items back to owner.
• Frequently tests and retests new products and materials to find quality and time efficient items.
• Maintains good working relationship with all department heads.
• Recognizes and responds to the need for improved ideas and methods within the department. Stays in contact with professional associations.
• Monitor associates performance, distribute praise and discipline when necessary.
• Responsible for delivering all STAR standards to both guests and associates at all times.
• Responsible for writing all first reports of injury when an associate is injured on the job. Responsibility includes follow-up with Director of Human Resources and Director of Property Operations.
• Responsible for one MOD shift per month or when needed.
• Able to take charge in emergency situations when needed.
• Responsible to investigate any and all violations of company policy within department. Responsibility includes advising Personnel and Director of Property Operations immediately.
• Participate in the development of the annual Marketing Plan and Budget. Any and all of the duties requested to better serve guests and overall goals of the Holiday Inn Wilsonville

Title Executive Housekeeper

Reports To General Manager

Schedule Full Time

All Offers Of Employment Contingent Upon Passing A Background Check

Professional References Required