Housekeeping Manager

10000 Ballantyne Commons Parkway
Charlotte , NC 28277

Job Description:

Housekeeping Manager - MGRHSKPG

Department: Housekeeping

Reports To: Director of Housekeeping

Northwood Overview

An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.

Job Overview :

The Housekeeping Manager is responsible for overseeing the daily operations of the hotel's housekeeping department. This includes managing staff, ensuring cleanliness standards, and optimizing operational efficiency. The ideal candidate will possess strong leadership skills, a keen eye for detail, and a commitment to providing exceptional guest experiences.

Responsibilities

• Staff Management:

• Recruit, hire, and train housekeeping staff.

• Develop and implement staff schedules to ensure adequate coverage.

• Conduct performance reviews and provide feedback to staff.

• Address employee concerns and resolve conflicts.

• Quality Assurance:

• Establish and enforce high standards of cleanliness and hygiene.

• Conduct regular inspections of guest rooms and public areas.

• Identify and address maintenance issues promptly.

• Monitor inventory levels of cleaning supplies and linens.

• Operational Efficiency:

• Develop and implement efficient cleaning procedures.

• Optimize staffing levels to maximize productivity.

• Monitor labor costs and identify opportunities for savings.

• Implement cost-effective cleaning solutions.

• Guest Satisfaction:

• Respond to guest complaints and requests in a timely and professional manner.

• Ensure that guest rooms are cleaned and maintained to the highest standards.

• Anticipate guest needs and exceed expectations.

• Administrative Duties:

• Prepare reports on departmental performance and financial metrics.

• Maintain accurate records of staff hours and attendance.

• Comply with all relevant health and safety regulations.

Qualifications

• Proven experience as a Housekeeping Manager or similar role in a hotel or hospitality setting.

• Strong leadership and organizational skills.

• Excellent communication and interpersonal skills.

• Attention to detail and a commitment to quality.

• Ability to work flexible hours, including weekends and holidays.

Perks & Benefits:

• Medical, Dental, Vision

• Hotel Discounts

• Paid Time Off

• Employee Assistance program

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.