Food and Beverage Manager

3 years

Food & Beverage Manager for Urban Cowboy Lodge & Resort

Urban Cowboy Lodge is looking for a Hotel Food & Beverage Manager. The Urban Cowboy Lodge & Resort (The Lodge) is renowned for its singular hospitality, beautiful setting and luxe amenities, but even all of that does not do it justice. The Lodge is even more than a boutique upstate hotel, it is an epicurean destination in the Catskills. We take drinking and dining seriously here and for us our Food & Beverage Program is so much more than an amenity, it is an experience as special as The Lodge itself.

The Lodge is a special place. On its 200 acres of wilderness you will find an expansive nature and when at work, an environment of nurture. Our culture is genuine. The aesthetic is uniquely rustic. It is detailed, but casual and presented effortlessly. That is the casual-luxe we are known for here in the mountains. It is an ideal place to both live and work. Urban Cowboy Lodge is truly a place where people arrive as strangers [and] leave as friends in both work and play.

We are a group of dedicated and passionate professionals looking to deliver one of the best hospitality experiences not just in the Catskills, but beyond. We need someone to uphold our exceptional brand of service as well as develop and grow it. This person will be a leader and collaborator. The Food & Beverage Department is multifaceted and dynamic. It consists of daily services, numerous programs and multiple outlets serving transient hotel guests, restaurant diners, bar drinkers, weddings, corporate events and of course, neighbors. Your leadership and skill will be on display daily and your means to reach the guest will be many.

OVERVIEW :

The Food & Beverage Manager Manager will divide their time between: Administrative & Managerial duties such communication, development, creation of service standards, collateral and materials, ordering, monitoring expenses and meeting financial goals (40%); Manager on Duty (MOD) responsibility such as executing and/or leading daily services, events or groups (40%); Beverage program development and oversight (Beer, Wine, Cocktails,NAs) (20%).

REPORTS TO:

General Manager

WORKS ALONGSIDE:

Executive Chef, Sales Team, UCL Management and Staff

SALARY + COMPENSATION:

• $65,000 - $75,000 annually, paid weekly (subject to taxes and other withholdings).
• Subsidized benefits up to 75% for basic Health, Vision, and Dental Insurance (available first 15th of the month from start date).
• Additional benefits: 10 days PTO, 5 sick days, 3 Friends & Family discounted for parents or equivalents (based on availability) annually
• Employee housing available as alternative compensation
• Discounts & Reciprocatives at Urban Cowboy Hotels & Dovetail & Co. Hotels
• This is an exempt position.

RESPONSIBILITIES:

Administrative & Managerial

• Oversee guest communication and food & beverage inquires through the general dining email inbox, via phone and employee email inbox
• Oversee interdepartmental and food & beverage staff communication through the general dining email inbox, phone, apps/programs and employee email inbox
• Develop, in collaboration with Hotel Leadership, comprehensive Points of Service (POS) & Standard Operating Procedures (SOPs),
• Support hotel team by assisting with scheduling, inventory management and resolving operational issues within the Food & Beverage Department
• Create comprehensive training, sales, educational materials, systems, tools or means for Food & Beverage and hotel overall
• Lead training and education for staff at a regular basis
• Collaborate with other department leadership to ensure alignment on guest service goals
• Maintain all hotel spaces, particularly utilized by Food & Beverage such as service and storage areas to hotel standards of sanitation, organization and cleanliness.
• Maintain all hotel equipment, particularly utilized by Food & Beverage to hotel standards of sanitation, organization and cleanliness
• Monitor expenses of Food & Beverage Department to ensure budgetary and financial goals are met
• Execute reports, projects or programs as necessary for leadership and stakeholders

Manager on Duty (MOD)

• Manage Hotel Floor ensuring smooth operations, consistent execution and exceptional guest service during all food & beverage services
• Manage Events ensuring smooth operations, consistent execution and exceptional guest service during all food & beverage events
• Support the Food & Beverage and Hotel team by assisting with all daily services and in all outlets as required or regularly scheduled
• Optimize team performance through active leadership on the floor during specific service periods and general hotel service
• Work to ensure consistent execution of points of service in daily operation
• Problem solve in real time to ensure guest satisfaction and maintain hotel reputation
• Address all issues, concerns, questions and comments communicated in a timely and helpful manner
• Develop relationships with vendors, makers, producers, neighbors and guests to enhance experience of hotel hospitality

Beverage Program

• Oversee all Urban Cowboy Lodge & Resorts beverage programs, services and outlets (Urban Cowboy Lodge & Resort Public House, The Dining Room, Ralphs Bar & Bowling, Forest Haus Mess, Urban Cowboy Lodge & Resorts Events
• Create, design and execute cocktail menus at regular intervals for all outlets
• Create, design and execute semiannual wine menu for all outlets
• Purchase all beverages for hotel (Beer, Wine, Liquor, NA)
• Maintain bi weekly Inventory for all beverages for hotel (Beer, Wine, Liquor, NA)
• Operate as to achieve financial success as per goals set by hotel leadership, ownership and stakeholders
• Increase sales of beverages through education and promotion

Work Requirements & Expectations

• Minimum of 45 hours per week of onsite work.
• 3-5 Floor Manager and/or Hotel shifts per week.
• Execute all events according to contracted scope of work & hotel standards of service
• Availability during weekends, nights, and holidays is essential for operational needs.
• Ability to work in outdoor environments and varying weather conditions.
• Physical demands include standing for long periods, climbing stairs, and light to medium lifting.

Additional Requirements

• Strong organizational and administrative skills
• Ability to manage a diverse staff of varying skillset levels and experience
• Extensive Food & Beverage experience as manager and leader
• Hotel & Lodging experience strongly preferred
• Creative ability with an eye for details and design strongly preferred
• Excellent communication and interpersonal skills to effectively collaborate with guests, clients, vendors and staff.
• Financial literacy strongly preferred; can read P&L statements; follow and create budgets; monitor expenses and inventory; create and cost recipes
• POS (Toast) experience is a must; PMS (MEWs) experience is strongly preferred
• Strong Google Workspace knowledge and experience
• Ability to handle multiple responsibilities simultaneously, ensuring high standards of service in both event coordination and hospitality management.
• Ability and willingness to cross train in the hotel to ensure coverage and cohesion across all areas of the property
• Spanish Language skills are always helpful

DISCLAIMER:

This job description outlines the primary responsibilities and expectations for the Events Coordinator role, but is not exhaustive. Duties, responsibilities, and expectations may change or be added based on business needs. Title may be adjusted or altered.

Compensation: Salary ($65,000.00 - $75,000.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Dining Discounts

Leadership

Collaboration

Customer Service Orientation

Problem Solving

Team Management

Training and Development

Attention to Detail

Creativity

Financial Management

Inventory Management

Event Coordination

Adaptability

Time Management

Interpersonal Skills

Crisis Management

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