Dining Room Manager

The Dining Room (Front of House) Manager oversees all aspects of a busy department, working to care for guests in all areas involving dining. They are responsible for dining areas, managing the Front of House team, and coordinating with other departments to ensure the guest experiences meet the high standards and expectations associated with Dunton.

Ensures the smooth function of the dining areas, which includes interdepartmental communication

Assists in overseeing guest dietary restrictions, packed lunches, coffee services, snacks between meals and service during meals to ensure the highest possible guest satisfaction

Assisting in creating and implementing training programs and monitoring of all Front of House staff to ensure consistency within the department and improved guest satisfaction

Ensures daily checklists are completed

Establishing and maintaining attentive, courteous, and efficient hospitality in the Front of House department, bringing guests total satisfaction

Ensures all Front of House areas are kept clean and presentable

Monitors beverage inventory and service ware inventory and makes Dining Room Manager aware when things are needed

Maintains and enforces a standard of personal appearance, hygiene, grooming and dress code

Invoice maintenance and cash handling, as well as being the point person for guest service recovery and billing issues

Ability to expedite and lead service when a manager is not available

Maximize resort revenues by ensuring all charges, such as reserve wines, are properly recorded

Able to answer questions regarding Dunton properties past, present and future

Conducting any other duties as assigned or as needed regarding Front of House operations

Interface actively with guests to ensure all wants and needs are met

Interface with Dining Room Manager to ensure seamless Front of House function

Familiarity with fine dining service practices

Wine knowledge and cocktail making skills are essential

Must be effective at listening to and understanding concerns and issues raised by team members and guests

Must be able to anticipate and proactively deal with problems and find resolutions

Must have excellent communication and customer service skills

Approaches all encounters with guests and team members in a friendly, service-oriented manner

Strong attention to detail

Able to model a professional disposition of respect, teamwork, and dedication to duties- including good punctuality and reliable attendance.

Must be able to read and write fluent English

Ability to work well in stressful situations

Ability to make sound independent decisions in a safe manner and clearly delegate duties consistent with the company interests, essential job functions, policies, and procedures

Able to maintain flexibility with work schedule as business activity demands- with sincere reliability - including being available to open or close the property, and work weekends/holiday periods

All your information will be kept confidential according to EEO guidelines.