Front Desk Supervisor
- Merritt Hospitality, LLC d\/b\/a HEI Hotels & Resorts
- Cleveland, Ohio
- Full Time
Location: Cleveland, US-OH
Rate: Not Specified
Type: Permanent
Front Desk Supervisor
About Us
Come join our winning hospitality team, we invite you to be part of Cleveland's future! The Westin Cleveland is a stunning 484 room hotel located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center.
For sports lovers, the Huntington Bank Field and Rocket Mortgage Field House Arena are less than a mile away.
This beautiful property features refined spaces highlighting dynamic works from local artists adding a touch of class and sophistication to our hotel lobby.
Here at The Westin Cleveland, we are looking for individuals who have a passion for outstanding service and creating memorable experiences for our guests to visit us again and again!
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.
You may be the perfect candidate for this or for other roles within our organization!
We value U.S.
military experience and invite all qualified military candidates to apply.
Overview
We are looking for a Front Desk Supervisor to join our team at the Westin Cleveland Downtown! As our Front Desk Supervisor, you will assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals.
Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner.
Strong leadership, attendance, and problem solving skills will make a successful applicant - this is a career building opportunity!
Essential Duties and Responsibilities
The following are specific contributions that must be developed during the training program in order to successfully complete the program and be placed in a hotel with or without reasonable accommodation:
Communicate effectively both verbally and in writing to provide clear direction to staff.
Assign and instruct guest service agents in details of work.
Observes performance and encourages improvement.
Greet guests immediately with a friendly and sincere welcome.
Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.
Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
Promote HEI Hotels and Resorts and brand-specific marketing programs.
Make appropriate selection of rooms based on guest needs.
Code electronic keys.
Nonverbally confirm the room number and rate.
Provide welcome folders containing room keys, ...
Rate: Not Specified
Location: Cleveland, US-OH
Type: Permanent
Industry: Finance
Recruiter: Merritt Hospitality, LLC d/b/a HEI Hotels & Resorts
Contact: Not Specified
Email: to view click here
Reference: JR107270
Posted: 2025-06-04 08:38:24 -
Rate: Not Specified
Type: Permanent
Front Desk Supervisor
About Us
Come join our winning hospitality team, we invite you to be part of Cleveland's future! The Westin Cleveland is a stunning 484 room hotel located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center.
For sports lovers, the Huntington Bank Field and Rocket Mortgage Field House Arena are less than a mile away.
This beautiful property features refined spaces highlighting dynamic works from local artists adding a touch of class and sophistication to our hotel lobby.
Here at The Westin Cleveland, we are looking for individuals who have a passion for outstanding service and creating memorable experiences for our guests to visit us again and again!
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.
You may be the perfect candidate for this or for other roles within our organization!
We value U.S.
military experience and invite all qualified military candidates to apply.
Overview
We are looking for a Front Desk Supervisor to join our team at the Westin Cleveland Downtown! As our Front Desk Supervisor, you will assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals.
Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner.
Strong leadership, attendance, and problem solving skills will make a successful applicant - this is a career building opportunity!
Essential Duties and Responsibilities
The following are specific contributions that must be developed during the training program in order to successfully complete the program and be placed in a hotel with or without reasonable accommodation:
Communicate effectively both verbally and in writing to provide clear direction to staff.
Assign and instruct guest service agents in details of work.
Observes performance and encourages improvement.
Greet guests immediately with a friendly and sincere welcome.
Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.
Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
Promote HEI Hotels and Resorts and brand-specific marketing programs.
Make appropriate selection of rooms based on guest needs.
Code electronic keys.
Nonverbally confirm the room number and rate.
Provide welcome folders containing room keys, ...
Rate: Not Specified
Location: Cleveland, US-OH
Type: Permanent
Industry: Finance
Recruiter: Merritt Hospitality, LLC d/b/a HEI Hotels & Resorts
Contact: Not Specified
Email: to view click here
Reference: JR107270
Posted: 2025-06-04 08:38:24 -
Job ID: 480293055
Originally Posted on: 6/7/2025
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