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Supervisor - Housekeeping

The Iron Horse Hotel

500 W Florida St,

Milwaukee, WI 53204

Hotel

Managed By Crescent Hotels & Resorts

Full-Time

Description

The Iron Horse Hotel is Milwaukee's iconic boutique destination, where historic industrial roots meet modern luxury. Housed in a 1907 warehouse, we're Milwaukee's original lifestyle hotel, crafted for road warriors and urban explorers alike. Our team is passionate, clever, and authentically real - delivering hand-crafted experiences with wit, attitude, and local pride. If you are ready to bring energy, originality, and heart to everything you do, you will fit right in.

The Iron Horse Hotel is now managed by Crescent Hotels & Resorts; a leading hotel & resort management company with over 20 years in the industry. We are looking for a dedicated, experienced and knowledgeable Housekeeping Supervisor to join our team.

Supervise the housekeeping staff; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency.

Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.

Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.

Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.

Respond to guest requests, concerns and problems to ensure guest satisfaction.

Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.

Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.

Comply with attendance rules and be available to work on a regular basis.

Perform any other job related duties as assigned/needed.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Posted June 2, 2025

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The Iron Horse Hotel

THE MILWAUKEE HOTEL EXPERIENCE

The Iron Horse Hotel is the transformation of a 100-year-old warehouse into a one-of-a-kind Milwaukee hotel that delivers an authentic Milwaukee experience. As the industry's first upscale hotel geared for business travelers and motorcycle enthusiasts alike, we meet the distinct needs of both corporate and leisure guests with special services and unparalleled amenities.

The Iron Horse Hotel in Milwaukee has 100 loft-style guest rooms. All oversized by industry standards, these well-appointed rooms range from smart urban studios to elaborate corner accommodations at our boutique Milwaukee hotel, featuring a mix of modern decor and original architectural details, wood posts, exposed brick walls and large windows.