Associate Manager, Direct-To-Consumer (DTC) Supply Chain Operations

Lifestyle Brands (the LSB) is a growing house of like-minded brands under the SC Johnson umbrella including Method, Mrs. Meyer's Clean Day, Babyganics and Ecover. Headquartered in San Francisco with additional operations in Chicago and throughout Europe, the LSB is home to 650 employees. Together we act as a force for bold, transformative growth with a focus on delivering positive impact for people and the planet. If you're into pioneering the future and doing good while doing business, come join us.

The LSB is part of SC Johnson, a family-owned company and leading manufacturer of household cleaning, home storage, air care, pest control and shoe care products, as well as professional products. Originally founded in 1886 and headquartered in Wisconsin, U.S.A., SC Johnson and the Lifestyle Brands division are at work for a better world.

The Company's Total Rewards package is at or above industry levels. The expected base salary range for this position is between 122,496.00 USD - 160,776.00 USD. Job related skills, experience, education, and location will be considered in setting actual starting base salary. In addition to your base salary and depending on job level, eligibility, and performance, a total package may include profit sharing, a short-term incentive and/or long-term incentives. As a family company, benefits are a key piece of our Total Rewards package as well and we're proud to provide a comprehensive, competitive, and differentiated benefits program that our people and their families value.

The Associate Manager, Direct-to-Consumer (DTC) Supply Chain Operations will help power the operational engine behind two of our most iconic Lifestyle Brands - Method and Mrs. Meyer's Clean Day. Reporting to the Director of Direct-To-Consumer (DTC), this hands-on role is responsible for ensuring the right products are in stock, the consumer experience feels seamless, and the operation scales efficiently without sacrificing service or margin.

This opportunity with have great visibility, influence and own forecasting, ordering, fulfillment execution, and operational cost management across our DTC fulfillment network. You'll work closely with our 3PL, customer experience team, and internal partners to deliver best-in-class service while protecting profitability. This team member will help building reports/internal tools, improving processes, and using data to drive business results. If you love creating structure, solving operational challenges, and making a visible impact every day, this role offers an exciting opportunity to do just that.

KEY RESPONSIBILITIES

1. Keep products available through smart forecasting, ordering, and inventory control

Own the end-to-end process of forecasting demand, placing inventory orders, and maintaining optimal stock levels to ensure consumers can always find what they want-without overloading warehouses or missing opportunities.

1. Deliver best-in-class consumer experience by resolving root causes and improving processes

Analyze consumer inquiries to surface operational pain points, simplify processes, and proactively remove the barriers that stand between our brands and loyal, happy consumers

1. Drive operational efficiency by optimizing cost across shipping, fulfillment, and storage

Continuously find ways to ship smarter, pack faster, and store leaner-striking the right balance between cost, speed, and quality so we can serve consumers better while protecting margins.

1. Build and maintain the tools and processes that drive operational visibility and continuous improvement

Design the Excel-based trackers, dashboards, and standard operating procedures that keep the team moving forward-then make the tools sharper and smarter over time.

1. Manage vendor relationships with accountability, collaboration, and a focus on results

Manage our 3PL and partner with our customer service teams, building strong relationships while holding them accountable to the KPIs that drive consumer experience and operational success.

PREFERRED EXPERIENCES AND SKILLS

• Experience in DTC or eCommerce supply chain operations with a focus on improving consumer experience while managing fulfillment speed, service, and cost

• Advanced excel skills (e.g., pivot tables, VLOOKUPs, formulas, dashboards); able to develop tools from scratch to improve visibility and decision-making; experience with SAP or other ERP systems a plus

• Process-driven and detail oriented with experience creating and managing standard operating procedures (SOPs)

• Strong analytical skills and problem-solving skills; background in math or forecasting

• Demonstrated ownership mindset: self-starter who ensures data accuracy, executes hands-on work while thinking big-picture, and acts with urgency and integrity

• Ability to manage vendor relationships with accountability and partnership - especially 3PLs and customer service

REQUIRED EXPERIENCE YOU'LL BRING

• Bachelors Degree and 5+ years in supply chain, fulfillment, or physical product operations

• Qualified candidates must be legally authorized to work in the United States without sponsorship

JOB REQUIREMENTS

• Position is Full-Time, regular business hours, Monday-Friday

• Office work environment: San Francisco, CA office, remote work available one day a week

• Travel up to 10%

• Relocation is not available for this opportunity

Inclusion & Diversity

We believe that being a team of diverse people with different ideas, views and cultures will help us and our business thrive. We are committed to ensuring everyone who works at the LSB feels that they have a real sense of belonging and that they can show up as who they are, be valued, listened to and supported to do their best possible work.

Sure, there's always more that can be done. But together with our team, partners, customers and community, we can make everyone welcome.

Better Together

At SC Johnson, we strive to create a positive, inclusive and unique workplace. We strongly believe SCJ people are able to achieve their best when they can collaborate and work together in person.

Equal Opportunity Employer

The policy of the Company is to ensure equal opportunity for all qualified applicants and employees without regard to race, color, religion, gender, marital status, sexual orientation, national origin, ancestry, age, gender identity, gender expression, disability, citizenship, pregnancy, veteran status, membership in any active or reserve component of the U.S. or state military forces, genetic history or information or any other category protected by law.

Accommodation Requests

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