Restaurant Supervisor - Wheelhouse

Rivers Casino Pittsburgh is seeking an experienced individual to fill the role of Restaurant Supervisor. The successful candidate will be responsible for overseeing the day-to-day activities of cashiers and food runners ensuring compliance with established company policies. The role requires effective communication, excellent guest service, and collaboration with both front and back-of-the-house teams. The ideal candidate will have prior supervisory experience and demonstrate a commitment to maintaining high standards of service and sanitation.

Responsibilities:

• Supervise cashiers and food runners to ensure adherence to company policies and excellent guest service.
• Ensure proper staffing levels in accordance with forecasted volume and budgetary guidelines.
• Communicate changes in policies and procedures to team members.
• Address and resolve team member complaints or disputes; escalate issues to the manager when necessary.
• Collaborate with back-of-the-house supervisors to facilitate effective communication.
• Complete required shift paperwork accurately and in a timely manner.
• Monitor guest flow and communicate labor needs during peak and slow periods.
• Assist in the training of new team members.
• Maintain high sanitation standards and sufficient materials in the work location.
• Treat all team members fairly and consistently.

Qualifications:

• Prior supervisory experience preferred.
• Effective communication in spoken English with Team Members and guests.
• Experience in a high-volume outlet is advantageous.
• Complete knowledge of job-related procedures.
• Proven ability to perform well under pressure.
• Ability to complete RAMP (Responsible Alcohol Management Program) certification.
• Ability to communicate Material Safety Data Sheets to team members.
• Flexibility to work shifts, including holidays.

Certifications:

• Must be able to obtain a Pennsylvania Non-Gaming License. Rivers Casino will assist in the application process and pays the fee associated with this license.

Physical Requirements:

• Extended periods of standing
• Regular bending, stretching, twisting, and reaching
• Ability to push/pull objects weighing up to 50 pounds frequently

The above duties and responsibilities are representative. Full job descriptions available upon hire.