Assistant Restaurant Manager

The Floor Manager is responsible for overseeing daily front-of-house operations, ensuring exceptional service standards, supporting staff development, maintaining operational efficiency, and acting as a leader on the restaurant floor. This position requires a hands-on manager who is visible, proactive, and committed to creating memorable guest experiences. Responsibilities Guest Experience Ensure every guest receives exceptional service. Resolve guest concerns professionally and promptly. Build relationships with regular guests and foster customer loyalty. Monitor dining room flow and service quality throughout each shift. Team Leadership Supervise servers, hosts, bartenders, bussers, and support staff. Coach and mentor team members to maintain high performance standards. Conduct pre-shift meetings and communicate daily objectives. Enforce company policies, service standards, and professional conduct. Operations Oversee opening, closing, and shift management procedures. Maintain cleanliness, organization, and presentation standards. Ensure compliance with health, safety, and sanitation regulations. Coordinate with kitchen management to ensure smooth service execution. Monitor labor efficiency and staffing levels during shifts. Administrative Duties Assist with scheduling and staffing. Support hiring, onboarding, and training initiatives. Complete daily reports and operational documentation. Manage cash handling procedures and ensure policy compliance.