Director of Rooms - Hotel Indigo Los Angeles

We are now seeking a Rooms Division Manager to join our team. The ideal candidate will be a dynamic leader with a proven track record in providing strategic and operational leadership across the Front Office and Housekeeping functions, ensuring a seamless, elevated guest journey that reflects the hotel's luxury positioning.

A little taste of your day-to-day

Every day is different, but your key responsibilities will be:

• Lead the Front Office and Housekeeping functions, delivering a seamless, elevated guest experience aligned to a luxury brand positioning

• Drive Rooms Division performance across revenue, profitability and operational excellence, with accountability for occupancy, ADR and upselling outcomes

• Play a key leadership role in the hotel's rebrand, embedding new brand standards, service culture and operational frameworks

• Inspire, develop and lead high-performing teams, fostering a culture of service excellence, accountability and collaboration

• Oversee the end-to-end guest journey, ensuring personalized service delivery, strong VIP management and effective service recovery

• Manage and optimize outsourced housekeeping operations, ensuring performance against service standards, quality benchmarks and commercial targets

• Partner closely with Revenue, Sales and other departments to drive commercial outcomes and enhance the overall guest experience

• Maintain strong stakeholder relationships across ownership, corporate teams, vendors and external partners

• Ensure compliance with all safety, security and regulatory requirements, maintaining robust operational and financial controls

• Act as a key ambassador for the hotel, supporting brand positioning, community engagement and market presence

What we need from you

This role is pivotal to the success of our hotel and operations in a highly competitive market, so to see this through we're looking for a talented professional with the perfect blend of strategic vision, service excellence, operational expertise and people leadership.

What we need from you

Bachelor's degree / higher education qualification / equivalent inHotel Administration, Business Administration

Four years of guest service/hotel experience with two years in a management capacity, or an equivalent combination of education and work experience

Must speak local language (s)

What we offer

The salary range for this role is $95,000 - $110,000. This job is also eligible for bonus pay.

We offer a comprehensive package of benefits including paid time off, medical/vision insurance, 401k, and many other benefits to eligible employees.