Customer Service Manager [IN-OFFICE]

Ohio Department of Public Safety - Bureau of Motor Vehicles/Field Operations/In-House Processing Unit

Report in Location: 1970 West Broad Street, Columbus, OH 43223

Work Hours: Monday - Friday 7:30 a.m. - 4:30 p.m.

• THIS POSITION REPORTS INTO THE OFFICE 5 DAYS A WEEK*

Perks of Working for the Ohio Department of Public Safety

• Multiple pay increases over the first years of service!
• Free Parking!
• Free Gym Access & Walking Path!
• Daycare On-site!
• Cafeteria On-site!

What You'll Do as a Customer Service Manager

• Plan, coordinate, promote & direct assistance & informational services to respond to complaints, inquiries &/or requests for information for variety of clients & supervise assigned staff;
• Direct & coordinate all activities of the Bureau of Motor Vehicles (BMV), In-House Processing Unit, including all Covert issuances in the Field Operations Section;
• Direct assistance & information services in response to complaints, inquiries, &/or requests for information from governmental agencies & businesses;
• Act as a liaison between subordinate employees & the general public;
• Develop procedures to facilitate training on In-House issuance, & accurate telephone service to clients in conjunction with Section Chief & Deputy Administrator.

Click here to view full position description

12 mos. trg. or 12 mos. exp. in departmental operations & programs, policies & procedures for assigned agency;

AND 12 mos. trg. or 12 mos. exp. in federal & state laws regarding operation of assigned agency;

AND 1 course or 3 mos. exp. in public relations;

AND 1 course or 3 mos. exp. in applications of mathematical, analytical &/or statistical methods used in formulating & solving problems or in decision making;

AND 1 course or 3 mos. exp. in public speaking, speech or communication;

AND 6 mos. trg. or 6 mos. exp. in supervisory principles/techniques.

• Or equivalent of Minimum Class Qualifications for Employment noted above.

Helpful Tips for Applying:

1. Be detailed when describing your current/previous work duties. The more the better!! Don't just write "see attached resume".

2. Tailor your application for each position you apply for. You should clearly describe how you meet the minimum qualifications outlined in this job posting.

3. Respond to all questions asked. If you do not have the education/training/experience that is being asked, select either "No" or "N/A".

Job Skills: Customer Service