Experienced Travel Agent

Job Summary

We are seeking an Experienced Travel Agent for a temp-to-hire opportunity in Albany, NY. This role is ideal for a travel professional with hands-on travel agency experience, strong sales ability, and a passion for helping clients plan memorable leisure travel experiences.

The Travel Agent will assist customers with booking flights, cruises, hotels, tours, rail, auto travel, and complete itineraries while providing high-quality customer service. This position offers a supportive, customer-focused environment where teamwork, accuracy, product knowledge, and client satisfaction are valued. Candidates who enjoy consultative selling, researching destinations, and building client loyalty will find this opportunity both engaging and rewarding.

Key Responsibilities

- Assist clients with leisure travel arrangements by recommending destinations, accommodations, transportation, tours, and events based on interests and budget.
- Make and confirm reservations for airlines, cruises, trains, autos, hotels, and tours while identifying the best available rates and schedules.
- Prepare individual and group travel itineraries, review travel documents, and ensure all client information is accurate and complete.
- Convert travel inquiries into confirmed sales while cross-selling or referring additional travel products and services.
- Maintain organized trip records, accountable travel documents, brochures, travel materials, and office supplies.
- Support daily operational needs, including CRS transactions, account discrepancy resolution, corporate travel assistance, and rotating service center coverage.

Compensation and Benefits

- Pay: $21 to $23 per hour plus commission.
- Job Type: Contract/Temporary, temp-to-hire opportunity.
- Schedule: Monday through Friday, various shifts between 9:00 AM and 6:00 PM.
- Saturday schedule: 9:00 AM to 2:00 PM.
- Occasional after-hours events may be required.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additional Skills

Required Qualifications and Skills

- Assist customers with leisure travel planning, bookings, reservations, and itinerary preparation.
- Sell revenue-generating travel products and services while meeting sales and performance goals.
- Maintain accurate travel documentation, client records, and CRS transactions.
- Provide excellent customer service, resolve questions, and support member satisfaction.

- Must have travel agent experience listed on resume to be considered.
- 1 to 2 years of relevant experience preferred based on role level.
- High School Diploma or equivalent required.
- Strong sales skills and the ability to convert travel inquiries into confirmed bookings.
- Knowledge of travel agency operations, procedures, world geography, destinations, and travel policies.
- Prior administrative and customer service experience required.
- Proficiency with Microsoft Office Suite or related software.
- Strong computer and research skills for booking travel, lodging, transportation, and attractions.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a client-focused, professional approach.
- Exceptional organizational skills, accuracy, and attention to detail.
- Ability to work flexible schedules, including evenings, weekends, rotating service center coverage, and occasional after-hours events.
- Ability to work at a computer and sit at a desk for extended periods.
- Ability to lift up to 20 lbs.

Preferred Qualifications

- Experience with corporate travel support.
- Experience using computerized reservation systems or CRS platforms.
- Familiarity with cruise, tour, hotel, airline, rail, and auto travel booking processes.
- Ability to represent the organization professionally at travel industry functions, seminars, and FAM trips.