General Manager

Sofra Bakery & Cafe - Allston
Boston, Massachusetts
Full Time

Email Address

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Required Years of Experience

2 years

Job Details

GENERAL MANAGER

Sofra Bakery & Cafe, Allston

ABOUT US

In Turkish, Sofra is synonymous with generosity and hospitality. James Beard nominated Executive Pastry Chef Maura Kilpatrick and co-founder Ana Sortun (of Oleana, Sarma & Siena Farms) approach cuisine with a Middle Eastern sensibility by creating delicious food featuring unique spices and spice blends. Sofra Bakery & Cafe reinterprets regional food traditions of the Eastern Mediterranean to make them accessible and inspiring for our guests.

WHY JOIN OUR TEAM?

We care about each other and our customers. We build long-term relationships with our employees and support individuals who wish to further their career development within the food industry. We offer extensive educational and professional development opportunities, including wine and beverage training, Mediterranean diet education, community engagement, and guest speakers.

We will always believe in exceptional hospitality with warmth & professionalism, but not pretension. Our managers try to practice what they preach, not leading with aggression or negativity, but rather dedication, fairness, and desire to bring the best out in their team. We look for passionate, kind, committed and honest people who find joy in their profession and can transcend that message outward.

At the end of the day, we want our restaurant to be a representation of our values the kind of place we would hang out on our day off. All of our businesses are funky, fun spots that appeal to people from all walks of life.

Sofra is an equal opportunity employer. We are committed to a diverse workforce and support an environment that is inclusive and respectful.

JOB DESCRIPTION

We are seeking an enthusiastic individual who is passionate about food and hospitality, is eager to lead teams and work hard, and brings positive energy to the workplace.

The General Manager (GM) is responsible for managing and overseeing all bakery/cafe operations.

MAJOR RESPONSIBILITIES

Working under the general supervision of the Operations Manager (OM) and owners, the GM will

Operations and Facilities

Manage service operations and supervise staff. Solve problems and assist as needed.
Assume opening and closing duties of the bakery/cafe.
Ensure adherence to standards while working to achieve operational excellence.
Ensure the facility is clean, comfortable, and aesthetically pleasing at all times.
Prioritize safety, cleanliness, and sanitation in all facets of production and operation.
Lead POS system management.
Oversee waste management.
Manage all special orders.
Manage all web operations including online ordering, menu updating, and ecommerce.
Work with management team members to ensure success of cooking classes, special events, and projects.
Work with management team members to organize the holiday seasons in a timely, efficient, effective manner.

Customer Service and Hospitality

Create and develop guest relations protocols
Build relationships with regular and interested guests.
Work with team members to create and maintain a culture that ensures that guest needs are met at every point of their Sofra experience.
Respond to guest inquiries and complaints.

HR and Training - working closely with the Sofra Cambridge General Manager,

Schedule FOH managers and FOH staff.
Lead hiring process for all FOH positions.
Lead onboarding for all staff. Provide orientation, education, expectations, and benchmarks for all staff.
Oversee training of all FOH staff including register, expo, runner, baristas, stewards, managers, and any new FOH role that may develop.
Develop training materials and strategies ensuring all remain current, relevant, and effective.
Monitor, assess, and manage FOH staff performance; including disciplinary actions as needed.
Assist with proper payroll administration of staff.
Assist with HR duties as needed.

Finance

Supports and guides managers on pricing and cost management.
Monitor labor, beverage, packaging, and retail costs to achieve companys financial targets.
Oversee inventory, ordering, and stock rotation to minimize waste and ensure optimal utilization of resources.
Analyze financial reports and trends to create and implement beneficial business strategies.
Collaborate with management team members to meet the company's financial objectives.

Leadership and Communication

Guide managers on general management strategy, problem-solving, communication and training.
Meet with Business Owners, OM, BM, and Sofra Managers as needed for consultation, coordination, and brainstorming.
Provide leadership, model appropriate behavior in the workplace, enforce company policy and procedures, and uphold quality standards.
Maintain company culture to champion vision, values, and uphold staff morale.

Other

Assist with marketing initiatives as needed.
Complete other duties as assigned.

As a member of the leadership team, the successful GM will lead establishing goals and values to uphold existing culture and the highest quality standards of customer service and hospitality.

Requires excellent communication skills with both the public and the staff at all times. Utilizing best practices for building team and relationships, the GM will lead by example and demonstrate impeccable character and integrity. The GM will successfully manage community relations.

This is an exempt position. The GM is expected to accomplish the responsibilities outlined in this job description in the daily number of hours required to do so, estimated at roughly 50-52 hours per week.

Qualified candidates will have