Food Service Supervisor - Norristown State Hospital

State of Pennsylvania
Norristown, Pennsylvania
Full Time

Email Address

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THE POSITION

Are you looking to apply your food service experience in a role that truly makes a difference? As a Food Service Supervisor with the Department of Human Services, you help maintain a safe and efficient food service operation at Norristown State Hospital. This role supports staff, oversees daily work routines, and ensures meals are prepared and delivered correctly. Your leadership strengthens the quality and reliability of an important hospital service. Apply today to join a team where your work supports the health and well-being of others.

DESCRIPTION OF WORK

This position supervises staff, oversees food storage and preparation, and supports the daily operations of the Dietary Department to ensure meals are safe, timely, and well prepared. The role maintains standards, coordinates work routines, and upholds policies that guide quality food service. As a Food Service Supervisor, you will perform the following duties:

Staff Supervision: Oversee, observe, and guide food service personnel during daily tasks
Meal Preparation Oversight: Ensure menu items are prepared correctly, on time, and in the proper amounts
Food Storage Management: Verify delivery accuracy, check product rotation, and maintain proper storage practices
Sanitation Standards: Monitor cleaning routines and enforce safe housekeeping and sanitation procedures
Quality Improvement: Review procedures, collect data, and take action to support departmental improvement goals
Work Scheduling: Check staffing levels, reassign duties as needed, and arrange overtime when required

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

Full-time employment, 40 hours per week
Work hours are 10:00 AM to 6:30 PM, Sunday - Saturday, with a 30-minute lunch. Your schedule will have rotating on and off duty days, including weekends and holidays.
Telework: You will not have the option to telework in this position.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

Three years of paid experience in food production and/or service and successful completion of a Certified Dietary Manager course; or
Two years as a Food Service Worker (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration) and/or production experience, and an Associate degree with major course work in food production and food service; or
Any equivalent combination of experience and training which consists of experience in an institutional setting preparing specialized therapeutic diets, or course work in food production, food service or a related field.

Other Requirements:

You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
You must be able to perform essential job functions.

Legal Requirements:

A conditional offer of employment will require a medical examination.
This position falls under the provisions of the Older Adult Protective Services Act.
Under the Act, a conditional offer of employment will require submission and approval of satisfactory criminal history reports, including but not limited to, PA State Police and FBI clearance.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/test once for this posting.
Your results will be provided via email.

Learn more about our Total Rewards by watching this short video!

See the total value of your benefits package by exploring our benefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.

Eligibility rules apply.

Have you been employed by the Commonwealth of Pennsylvania as a Food Service Worker for two or more years full-time?

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

How many years of full-time paid experience in food production and/or service do you possess?

4 years or more
3 but less than 4 years
2 but less than 3 years
1 but less than 2 years
Less than 1 year
None

How much college coursework have you completed in Foods, Nutrition, Dietetics, Food Service, or Institutional Management? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

120 credits or more
90 but less than 120 credits
60 but less than 90 credits
30 but less than 60 credits
Less than 30 credits
None

Have you successfully completed a Certified Dietary Manager course? If you are claiming certification, you must upload a copy of your certificate. You must attach your certificate prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add certificate(s) to the application after it has been submitted.

Do you possess any experience in an institutional setting preparing specialized therapeutic diets?

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our FAQ page.

WORK BEHAVIOR 1 - MONITORS FOOD SERVICE OPERATIONS

Monitors food service operations by conducting inspections to ensure the optimum quality and the proper serving of food including temperature, portion size, timeliness, and sanitary conditions. Provides oversight of proper cleaning schedules, procedures, and standards; observes security protocols for food products and equipment, and the authorization of workers and work areas; prepares reports of equipment malfunctions and safety hazards.

Levels of Performance

Select the Level of Performance that best describes your claim.

A. I have experience supervising a food service operation which includes monitoring the quality of food products; food safety procedures for workers, equipment and work areas; security protocols for workers and work areas.
B. I have experience with food product quality, OR safety procedures, OR worker and work area security, but NOT as a supervisor.
C. I have NO experience related to the work behavior above.

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to monitoring food service operations.
Your level of responsibility.

WORK BEHAVIOR 2 - SUPERVISES FOOD SERVICE WORKERS

Supervises food service workers by assigning work and scheduling workers to ensure adequate staff coverage; providing verbal and written instructions and demonstrations in the proper procedures; conducting employee performance evaluations; acting on grievances; participating in hiring decisions.

Levels of Performance

Select the Level of Performance that best describes your claim.

A. I have experience supervising food service workers by planning, organizing and assigning work; preparing work schedules; providing training; conducting performance evaluations; handling grievances; recommending hires.
B. I have experience supervising workers in any setting by assigning work; scheduling workers; providing training; conducting performance evaluations; handling grievances; recommending hires.
C. I have NO experience related to this work behavior.

The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to supervising food service workers.
Your level of responsibility.

WORK BEHAVIOR 3 - OVERSEES FOOD TRAY ASSEMBLY

Oversees the assembly of clients' trays to meet therapeutic dietary requirements and to maintain quality assurance standards; makes last-minute adjustments and corrections to tray items due to dietitian's/doctor's orders, food item shortages, etc.

Levels of Performance

Select the Level of Performance that best describes your claim.

A. I have experience overseeing the assembly of clients' trays and modifying diet tickets as required.
B. I have experience assembling clients' trays as directed.
C. I have NO experience related to this work behavior.

The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to overseeing food tray assembly.
Your level of responsibility.

WORK BEHAVIOR 4 - DEVELOPS AND MAINTAINS RECIPES, RECORDS, AND INVENTORIES

Develops and maintains recipes; prepares records of food production, food safety inspections, meal service, and inventories for the requisitioning and storage of food, ingredients, and supplies.

Levels of Performance

Select the Level of Performance that best describes your claim.

A. I have supervisory experience developing and maintaining recipes, and preparing records for the work behavior above.
B. I have experience developing and maintaining recipes, OR preparing records for the work behavior above.
C. I have NO experience related to this work behavior.

The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to developing and maintaining recipes, records, and inventories.
Your level of responsibility.

Required Question

Employer Commonwealth of Pennsylvania

Address 613 North Street

Harrisburg, Pennsylvania, 17120

Website

Job ID: 523438768

Originally Posted on: 6/3/2026

Email Address

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