Casino Compliance Representative 1 PGCB

THE POSITION

Do you want to be part of a dedicated team that safeguards lawful gaming? Apply for this Casino Compliance Representative 1 position with the Pennsylvania Gaming Control Board (PGCB). This job gives you opportunities to learn, grow, and build strong professional skills. You will play an important role in keeping gaming operations and patron conduct in compliance with law, rules, regulations, policies, procedures, and approved internal controls to ensure the integrity of gaming. Step into the next chapter of your career and make a real impact in a fast-paced field.

DESCRIPTION OF WORK

As a Casino Compliance Representative 1 for PGCB, your work will support the lawful and safe operation of gaming activities. You will help protect the integrity of legalized gaming while working with a variety of industry professionals and the public. Your responsibilities in this role will include:

• Monitoring Operations: Observe gaming industry operations, staff and patron activities, and review reports, documentation, and technology to ensure compliance with all requirements
• Using Industry Technology: Work with electronic casino gaming devices, including slot machines; use diverse types of electronic and manual recording and information systems monitored or utilized by PGCB in conducting compliance related activities
• Writing Reports: Gather and analyze information through interviews, observation, and monitoring work to identify incidents, suspicious activity, and violations; prepare reports
• Supporting Patrons: Respond to patron questions, monitor the gaming floor, and assist persons entering the Self Exclusion Program
• Initiating Enforcement: Refer or recommend administrative, legal, or criminal actions to other bureaus or offices within PGCB or Pennsylvania State Police (PSP)

Work Schedule and Additional Information:

• Full-time employment
• Shift work, 40 hours per week
• Telework: You will not have the option to telework in this position.
• Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $55,436.00 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Associate's Degree in a criminal justice, accounting or gaming related field; or
• Two years of experience performing gaming assignments related to slot machines, gaming software, surveillance or sports wagering; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Two years of experience in incident report writing

Legal Requirements:

• Employment is contingent upon the completion of a Personal History Questionnaire with a thorough background investigation, including drug screening and the subsequent review and approval by the Board.

How to Apply:

• Your application must include a resume.
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

Learn more about our Total Rewards by watching this short video!

See the total value of your benefits package by exploring our benefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.

• Eligibility rules apply.

01

Do you have an Associate's Degree in a criminal justice, accounting, or gaming related field?

• Yes
• No

02

Do you have two years of experience performing gaming assignments related to slot machines, gaming software, surveillance or sports wagering?

• Yes
• No

03

Do you have knowledge of the laws and regulations governing the gaming industry in Pennsylvania?

• Yes
• No

04

Do you have experience working with electronic casino gaming devices, including slot machines?

• Yes
• No

05

Do you have incident report writing experience?

• Yes
• No

06

Do you have significant customer service experience?

• Yes
• No

07

Did you attach your resume?

• Yes
• No

Required Question

Employer Commonwealth of Pennsylvania

Address 613 North Street

Harrisburg, Pennsylvania, 17120

Website