Guest Relations Manager

Posted June 2, 2026 Concord Hospitality Enterprises
Grand Prairie, Texas
Full Time

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Hilton Garden Inn Grand Prairie at EpicCentral

2935 State Highway 161
Grand Prairie , TX 75052

Hotel with 129 Rooms Managed By Concord Hospitality Enterprises Apply Now Save this job SHARE THIS JOB Email Tweet Facebook LinkedIn Full-Time Description

Concord Hospitality is seeking a Guest Relations Manager to lead our team in delivering exceptional guest service while upholding brand and Concord standards. This role is ideal for a proactive, caring leader who thrives on creating memorable guest experiences, motivating associates, and ensuring operational excellence.

As a Concord Leader you will be responsible to:

Inspire greatness in your team.

Encourage and support team members to reach their full potential.

Create a work environment that is a Great Place to Work for all.

Lead with integrity, transparency, respect, and professionalism.

Care for your team and their families.

Key Responsibilities:

Lead and motivate staff to ensure guest service remains the driving philosophy of the hotel

Respond promptly to guest needs and resolve concerns with professionalism and care

Ensure all associates are trained in guest service standards, procedures, and service culture

Develop and implement customer service programs to enhance the guest experience

Oversee front desk operations and act as Manager on Duty when required

Partner with the General Manager and Sales team on revenue strategies and new business opportunities

Produce accurate financial reports and assist in revenue management functions

Manage HR functions including recruiting, training, performance evaluations, and retention efforts

Ensure compliance with personnel policies, labor regulations, and key control procedures

Maintain security, safety, and property standards while addressing potential risks

Qualifications:

Previous hotel leadership experience in guest services, front office, or guest relations

Strong leadership, training, and problem-solving skills

Excellent communication and organizational abilities

Knowledge of revenue management and financial reporting

Commitment to fostering a guest-first and associate-first culture

Benefits

Competitive wages
Medical, dental, and vision insurance
Life insurance and short/long-term disability options
401(k) with company match
Tuition assistance
Discounted room rates at Concord-managed hotels
Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our Associate First culture supports growth, balance, and diversity.

Built on five cornerstones Quality, Integrity, Community, Profitability, and FUN! our associates proudly cheer:

We Are Concord!

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Posted June 2, 2026

Job ID: 523408649

Originally Posted on: 6/3/2026

Email Address

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