Director of Housekeeping

Join a premier hospitality property where excellence and guest satisfaction are top priorities. As Director of Housekeeping , you will lead and coordinate all Housekeeping and Laundry operations, ensuring spotless facilities, seamless service, and a motivated team that consistently delivers a world-class guest experience.

Competitive salary based on experience, with relocation allowance available

Comprehensive healthcare coverage: medical, dental, and vision plans

Paid time off for rest and renewal

401(k) with company match, plus pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)

Voluntary benefits including critical illness, hospital indemnity, accident coverage, life and AD&D insurance, whole life coverage, legal services, identity theft protection, telemedicine, and pet insurance

Associate discounts on dining, retail purchases, spa services, and golf rentals

Access to confidential support through the Employee Assistance Program (EAP), TravelConnect for emergencies, and adoption assistance

Minimum of 2 years of management experience in full-service hotels (housekeeping experience strongly preferred)

High School Diploma or GED required; college degree preferred

Strong verbal and written communication skills

Demonstrated ability to lead, motivate, and develop teams

Highly organized and self-driven with the ability to juggle multiple priorities in a fast-paced environment

Flexible schedule with availability to work nights, weekends, and holidays

Hands-on knowledge of hotel housekeeping operations, preventive maintenance coordination, and labor cost management

Ensure cleanliness and a consistent guest experience by meeting or exceeding company facility standards and guidelines

Guarantee smooth, efficient, and cost-effective operations in all Housekeeping and Laundry functions

Oversee the preventative maintenance program throughout the hotel

Build and maintain a dedicated, well-trained housekeeping team focused on excellence in service and cleanliness

Monitor and manage labor expenses to meet payroll targets

Maintain housekeeping turnover within acceptable limits

Coordinate daily with Front Office to ensure rooms are available for sale and with Engineering to ensure guest rooms and public spaces operate at peak performance

Assist in the budgeting process as requested by the Director of Rooms

Manage issuing and retrieval of associate uniforms and maintain key control standards

Track and ensure all guest requests are fulfilled within designated timeframes

Conduct daily inspections and tours of all public areas, ensuring standards are upheld

Lead monthly Operational Safety & Training (OST) meetings to maintain compliance and team readiness

Prior experience with inventory management, linen control, and master cleaning schedule administration

Familiarity with hotel performance metrics (such as Medallia, AAA, or equivalent) and quality audits

Budgeting and cost-analysis experience to optimize departmental efficiency

Ability to foster cross-department collaboration to elevate guest satisfaction